2022
Bachelor of Secondary Education Major in Social Studies
Kolehiyo Ng Subic
More Info About Me
I am a detail-oriented and reliable professional with over three years of experience supporting U.S.-based companies in customer service, administrative support, and operations coordination. I have strong communication skills and experience handling email, chat, and phone interactions while maintaining accuracy and professionalism.
I am proficient in tools such as Google Workspace, Microsoft Office, Canva, Salesforce, SAP Fiori, Magento, OS Ticket, Aircall, and Microsoft Teams, and I am comfortable learning new systems quickly. I work well independently in a remote setup, manage tasks efficiently, and follow documented processes with care.
I am amenable to working U.S. business hours, including graveyard shifts, and I am available to start immediately. I am seeking a long-term, work-from-home opportunity where I can contribute consistently and continue to grow professionally.
My Skills and Competencies
Issue Resolution & Problem Solving
Client Communication (Voice, Chat, Email)
Data Entry
Customer Service & Support
Billing & Invoicing Assistance
Order Processing & Tracking
Attention to Detail
Subscription Management
Multitasking & Time Management
Strong communication
Certificates
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My Experience and Education
2022
-
2025
Exact Star Subic Bay Corporation
(Customer Service Representative)
●Provided customer support for Shred-it (paper destruction) and Stericycle (medical waste disposal),
handling service inquiries, account concerns, and issue resolution via phone, email, and live chat
● Collaborated with credit and collections teams to resolve billing issues, generate and correct invoices, and
maintain accurate customer records and proof of service documentation.
● Managed scheduling, rescheduling, and cancellations of service appointments while consistently
maintaining high customer satisfaction.
● Utilized Salesforce for case management, data entry, and lead distribution, routing qualified leads to
appropriate sales teams and supporting sales closure efforts
● Assisted customers with order status, shipment tracking, warranty and return requests, and subscription
management
● Supported customers with placing and processing eCommerce orders via Magento, ensuring a smooth
and efficient purchasing experience
My Services
Customer Service
Professional email, chat, and phone support handling inquiries, orders, billing issues, and account concerns.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Virtual Assistance
Administrative support including email management, scheduling, data entry, and task coordination.
Email Management
Organize, respond to, and manage inboxes professionally to ensure timely and clear communication.
Chat Support
Real-time chat support handling customer inquiries, order status, and basic issue resolution.