Hello there! I’m Romina Velasquez, a 37-year-old logistics and customer service expert with over 10 years of experience in Dubai. I don’t just manage shipments — I make them flow seamlessly from origin to destination. From coordinating with shipping lines and clearing customs to handling client inquiries and resolving problems, I ensure every process is smooth, efficient, and stress-free.
With my strong organizational, communication, and multitasking skills, I can take your administrative tasks off your plate and handle them flawlessly. I’m also a pro with Microsoft Word, Excel, and PowerPoint, turning documentation, reporting, and tracking into effortless, accurate work.
Think of me as your go-to Virtual Assistant — reliable, proactive, and detail-obsessed — ready to support your business remotely while you focus on what truly matters. Let’s build something amazing together!
Lyceum of the Philippines University- Batangas
Manage logistics operations, ensuring timely and cost-effective delivery of goods by tracking shipments and coordinating with vendors, suppliers, and customers.
Spearheaded the development and implementation of shipment progress.
Plan and organize transportation across air, sea, and land, negotiate with carriers and other service providers, and ensure compliance with transport regulations.
Assist and organize shipping documents and maintain accurate records of shipments and transactions.
Address logistics issues like delays or damages and ensure effective communication with internal teams and external partners.
Ensure adherence both local and international regulations in logistics operations.
Track shipments and resolve delivery delays or disruptions.
Handle customer inquiries, complaints, and service-related issues in a professional manner.
Ensure adherence to regulatory requirements, including import/export laws, customs regulations, and safety standards.
Maintain accurate documentation for shipments, contracts, and compliance reports..
Lead and mentor logistics teams, ensuring productivity and efficiency
Process all import and export shipments using E-Mirsal and ensure all details are entered correctly
• Managed end-to-end logistics operations ensuring timely and cost-effective delivery of goods.
• Tracked shipments and coordinated with vendors, suppliers, and customers.
• Planned and organized transportation via air, sea, and land.
• Negotiated with carriers and service providers for competitive rates.
• Prepared and organized shipping documents and maintained accurate records.
• Ensured compliance with local and international transport regulations.
• Prepared export documentation including Letters of Credit requirements.
• Coordinated with the finance department to resolve documentation discrepancies.
• Monitored shipments and resolved delivery delays or disruptions.
• Supervised warehouse operations including storage, handling, and inventory accuracy.
• Handled customer inquiries, complaints, and service issues professionally.
• Maintained shipment documentation, contracts, and compliance reports.
• Coordinated logistics arrangements for exhibitions, trade shows, and events.
• Led and supervised logistics teams to ensure operational efficiency.
Handle and supervise all import and export documentation ensuring compliance with customs regulations.
Process Dubai Customs Declarations using E-Mirsal II portal for various shipments (sea, air, and land). Utilize Flairsoft software for inputting and managing cost and profit data related to logistics operations.
Review and process different types of customs clearances via the E-Mirsal II portal. Coordinate LCL & FCL shipments, ensuring cost-effective and efficient transportation.
Coordinate shipments with shipping lines and arrange clearance for various clients.
Review and process different types of customs clearances via E-Mirsal II portal.
Ensure accurate calculation and processing of duties payable by customers.
Receive and respond to quotation requests for customs clearances and transportation.
Manage logistics coordination with customers and Dubai Customs, Shipping Lines, and Airlines for timely cargo clearance and delivery.
Supervise and resolve issues related to customs clearances, shipping documents, and regulatory compliance.
Book inspections, arrange LGP passes, Gate passes, and Port Storage when required. Supervise submission of E-Mirsal II customs documents, follow up on original documents, duty deposit claims, and refunds.
Maintain records of account transactions using CDA (Customs Duty Account), Standing Guarantee, and DPW (Dubai Ports World) accounts. Maintain daily records for all exit entries, refund deposit submissions, and customs-related submissions.
Advise customers on import/export restrictions, tariff systems, and customs regulations. Process new business registration codes and renew expired business codes as per Dubai Customs requirements. Follow up on statement of accounts, invoices, and duty payments with customers and finance teams. Maintain E-Clearance reports for all customs clearances.
Update and track Statement of Accounts, invoices, and customs transaction records.
Monitor and ensure the accuracy of logistics, customs, and financial documentation for compliance
Perform all POS duties and back-of-house functions, including opening and closing procedures, in collaboration with the corporate office as necessary.
Establish effective and positive communication among all team members. Train newly hired staff in their respective stations, ensuring they understand their roles and responsibilities.
Ensure all customers are served in a fast, accurate, and friendly manner.
Manage, develop, and motivate staff to achieve store goals and maintain high performance standards. Conduct quality checks on all products and regularly inspect all areas of the outlet to ensure cleanliness and adherence to company standards.
Provide feedback to the management team about opportunities and issues observed during shifts. Provide guidance and actively set an example for team members to ensure all standard operating procedures are followed.
Maintain inventory levels and order new products when needed to prevent stock outs and overstock situations.
Ensure products are displayed and priced correctly, adhering to company merchandising standards. Conduct regular inventory audits to ensure accuracy and prevent shrinkage.
Monitor store performance and suggest strategies for improvement to meet sales targets.
Analyze sales data and create reports to inform decision-making and identify areas for growth.
Develop and implement store policies and procedures to ensure a positive and productive environment. Identify current and future trends that appeal to consumers and make recommendations to management.
Efficient Data Entry VA | Accurate, fast, and detail-focused | Your admin tasks, done right!
