Hey I am Ronabele

More Info About Me

Solution-driven customer support specialist who excels at rapid troubleshooting and managing high-volume ticket queues under tight deadlines. Proven ability to turn frustrated users into loyal customers through clear communication and proactive problem-solving.

Ronabele Cabahug Tonga
Tubod, Philippines
rnbltng@gmail.com
Freelancer
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My Skills and Competencies

Email Support
Zendesk
Salesforce
Slack
Microsoft Office
Customer Service

Certificates

Google Calendar
General Virtual Assistant

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2021-2023
BET - Electronics Engineering Technology

Msu - Iligan Institute of Technology

2023- 2026
Bachelor of Arts in Filipino

Mindanao State University – Iligan Institute of Technology

March 27, 2023 - August 3, 2023
Treering Corporation
(Customer Support Specialist (Seasonal Agent))

Resolved diverse customer inquiries with efficient, professional, and clear written communication.
Collaborated with cross-functional teams to escalate complex issues and ensure rapid resolution.
Maintained high customer satisfaction ratings through proactive problem-solving during peak seasonal periods.

March 23, 2026 - June 30, 2026
Treering Corporation
(Fixed-Term Seasonal Tier One Specialist)

Managed and resolved 40–60 high-volume customer emails daily regarding order status, platform configurations, and custom transactions.
Achieved a consistent 90%+ issue resolution rate while ensuring 100% compliance on follow-ups for complex inquiries.
Maintained an 85%+ customer satisfaction (CSAT) rating through proactive, solution-oriented troubleshooting.
Created, updated, and audited customer database records with a 98% data accuracy rate.
Analyzed product and service issues to identify root causes, resolving escalated complaints calmly under tight seasonal deadlines.

My Services

Email Customer Support

Solution-driven Customer Support Specialist who excels at rapid troubleshooting and managing high-volume ticket queues u

Testimonials


Works

Let's work together !

I am available for freelance projects.
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Get In Touch

Address :
Tubod,
Philippines
Email :
rnbltng@gmail.com


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