Hey I am Athyna

TDCX Roche Philippines Account
(Customer Service Specialist)

I have over five years of experience in customer service, operations, supply chain, and back-office administration, with expertise in remote support, data management, and process coordination. In my current role as a Customer Service Specialist at Roche Philippines (via TDCX), I manage customer inquiries through calls, emails, and CRM platforms, process cases and orders, maintain accurate records, prepare reports, and coordinate with hospitals, clinics, and pharmacies.
Previously, I worked as a Customer Relationship Management Specialist and Supply Chain Representative at Roche Philippines, where I handled order processing, inventory monitoring, shipment coordination, purchase orders, and customer documentation using Salesforce and SAP. I also worked as a Back Office Assistant at San Miguel Integrated Logistics Services and a Regional Quality Control Assistant at J&T Express, supporting logistics operations, data validation, reporting, and quality assurance. Throughout my career, I have developed strong organizational, communication, problem-solving, and administrative skills, with proficiency in Salesforce, SAP, Google Workspace, and Microsoft Office.