2006
Computer Hardware Technology
Colegio De San Pedro Institute of computer Technology
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
March 2021
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January 2023
CONCENTRIX CVG - NUVALI
(Reservation Sales Representative/Call Back Management & Back Office Support)
INBOUND
Managed inbound calls for reservations, cancellations, and modifications, ensuring customer needs were met efficiently.
Delivered excellent customer service to enhance satisfaction and drive sales.
Coordinated with clients to confirm reservation details and resolve inquiries promptly.
Outbound
Handled call back requests by coordinating with clients and the body shop to provide timely updates on vehicle repairs, paint jobs, detailing processes, and estimated completion dates.
Tracked repair progress and followed up to ensure work was completed on schedule, maintaining high levels of customer satisfaction.
Communicated effectively with clients and service centers to resolve inquiries related to vehicle status, repair timelines, and completion dates.
Maintained accurate records of interactions, repair statuses, and follow-up actions for seamless communication.
Collaborated with team members to streamline call back processing and issue resolution.
Septermber 2021
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November 2021
Customer Service Representative
(TELETECH STA. ROSA)
Resolved order issues, refunds, and missing items via inbound calls.
Utilized tools to track order status and provide timely solutions.
Maintained high customer satisfaction ratings.
February 2020
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June 2021
TELEPERFORMANCE, PHILIPPINES
(Customer Service Representative (Australian Courier Company))
Managed inbound calls regarding parcel tracking, delivery status, and pickup requests.
Provided accurate ETA updates and resolved delivery delays, damages, and driver-related issues.
Coordinated with drivers and dispatch teams to troubleshoot shipment problems.
Processed rescheduling, claims, and customer delivery inquiries.
Updated shipment records and call logs with accuracy.
Maintained professional communication and met quality and customer satisfaction targets.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.