2019
Bachelor of Science in Information Systems
Bulacan Polytechnic College
More Info About Me
I am passionate about communicating and teaching others, which allows me to create positive experiences not only for customers but also for the people I work with. I am known for being patient, supportive, and committed to helping others grow while maintaining high standards in service and performance.
Although I once aspired to become a teacher, I chose to focus on building my career and starting a new chapter in life. I continue to carry that passion for teaching in my work by mentoring others and sharing knowledge whenever I can. I am grateful for my journey and motivated to keep growing both professionally and personally.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2026
Cloudworkers
(Chat Moderator)
Managed and responded to online chat conversations in a professional and engaging manner.
Maintained high response quality while handling multiple chats simultaneously.
Ensured adherence to platform guidelines and communication standards.
Demonstrated strong typing, multitasking, and time management skills.
Maintained discretion and professionalism while interacting with users.
Worked independently in a remote environment while meeting performance and activity targets.
2022
-
2025
Woflow
(Data Specialist / Image Mapper)
Reviewed and analyzed image files to locate accurate matches based on provided data and guidelines.
Ensured images met quality standards, including clarity, accuracy, and consistency with the required file references.
Identified discrepancies between images and applied appropriate tagging to document differences.
Maintained high attention to detail when verifying visual data and classifications.
Followed project guidelines to ensure accurate image mapping and data organization.
Worked independently in a remote environment while meeting productivity and quality targets.
2021
-
2023
Alorica Philippines
(Customer Service Representative)
Customer Service Expert
Handled incoming calls, resolving customer issues on the first call to ensure satisfaction.
Conducted follow-up callbacks to confirm resolution and account accuracy.
Performed basic troubleshooting to identify service or device issues.
Provided compensation when necessary to maintain customer trust.
Senior Expert
Assisted team members with call handling and provided effective resolutions.
Offered feedback and guidance to improve team performance.
Community Expert
Supported managerial teams with escalated concerns and decision-making.
Took escalated calls, ensuring proper resolution for both customer and business needs.
Monitored agents’ calls, provided coaching, and reported challenges to management.
Mentor
Guided and teach new hires through processes to ensure readiness for production.
Assisted trainers with new hire concerns and provided constructive feedback.
Reported training issues to supervisors or managers to improve onboarding effectiveness.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.