2015
BA-Psychology
Cebu Normal University
More Info About Me
I have about 10 years of experience working in the BPO industry, where I previously worked as a Team Lead. In this role, I handle a mix of administrative, coordination, and people-management responsibilities, including performance tracking, reporting, coaching agents, and ensuring daily operations run smoothly.
I regularly manage calendars, prepare reports, document processes, and support both my team and upper management with operational and administrative needs. This experience has strengthened my attention to detail, organization skills, and ability to prioritize in a fast-paced environment.
I am highly adaptable, quick to learn new tools and systems, and comfortable working independently with minimal supervision. What sets me apart is my strong work ethic and commitment to delivering reliable support. I am now looking to transition into a role where I can fully leverage my administrative, organizational, and support skills while continuing to grow professionally.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2025
Cognizant Technology Solutions
(Team Lead)
2016
-
2020
Teleperformance
(Subject Matter Experience)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.