Hey I am Rowilyn May

About Me

I am a results-driven Customer Service and Virtual Assistant professional with a proven ability to turn conversations into conversions and clients into long-term partners. With hands-on experience across customer support, chat support, sales, real estate operations, and healthcare assistance, I bring a rare balance of empathy, strategy, and execution to every role I take on.

Throughout my career, I’ve supported fast-paced businesses by delivering exceptional customer experiences, managing high-volume chats and calls, resolving complex issues, and consistently exceeding performance targets. I thrive in client-facing roles where clear communication, problem-solving, and trust-building matter most—whether assisting customers, coaching teams, or supporting executives behind the scenes.

Beyond support, I have led and trained cold-calling teams, improved lead conversion rates, managed CRM systems with accuracy, and streamlined workflows to boost productivity. I am highly adaptable, detail-oriented, and tech-savvy, with experience across CRM platforms, sales pipelines, appointment setting, and executive-level administration.

Above all, exceeding my clients’ expectations is always my goal. I don’t just complete tasks—I anticipate needs, deliver results, and create meaningful impact. With a strong work ethic and a results-first mindset, I help businesses grow with confidence, consistency, and care.