2010
Bachelor of Science in Nursing / Licensed nurse
Union Christian College
More Info About Me
As a medical virtual assistant, I bring a blend of healthcare knowledge, technical proficiency, and strong interpersonal skills. My background includes extensive experience in medical administration, allowing me to effectively handle a variety of tasks ranging from managing appointments to processing billing. What sets me apart is my comfort with digital tools and software, which enables me to perform tasks efficiently in a remote setup. My ability to empathize with patients and communicate effectively allows me to provide excellent service even from a distance. I'm highly organized, detail-oriented, and committed to maintaining high standards of patient care and confidentiality. I thrive in fast-paced environments and am always ready to adapt and learn in order to keep up with the evolving healthcare landscape. With this combination of skills and experiences, I'm excited about the potential opportunity to contribute to your team.
My Skills and Competencies
HIPAA Compliance and Confidentiality
Administrative and Organizational Skills
Customer Service and Problem Solving
Technical and Communication Tools Proficiency
Insurance Verification and Prior Authorization
Appointment Scheduling and Calendar Management
Data Entry
Clinical Coordination Support and Patient care
Certificates
My Experience and Education
March 2011
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June 2012
Urgent Surgical and Medical Care Hospital
(STAFF NURSE)
- Getting vital signs of patient, monitoring and doing bedside care
- Assessing, planning, implementation and evaluation of effectivenursing therapy
- Providing patients medication and assessing their overall health
- Maintain accurate and confidential records of patients information
October 2013
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April 2015
PCCW Teleservices Manila
(CUSTOMER SERVICE REPRESENTATIVE)
- Shopping account
- Answer inquiry about the product and process the order,
- Keep shipping address, contact details, and billing information up to date for smooth transactions.
- Check order status, confirm deliveries, and handle any issues (returns, cancellations, etc.) promptly.
- Rate and review products and sellers based on actual experience to help others and improve the marketplace.
April 2015
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September 2019
TaskUs, Manila Philippines
(CUSTOMER SERVICE REPRESENTATIVE)
- UBER account
- Work with riders and drivers when it comes to their destinations and routes
- Answer questions about occurences of an altercation, dangerous driving and serious complaints
- Support other administrative duties as needed to improve operational efficiency
- Maintain accurate and confidential records of user interactions
October 2019
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November 2020
Cognizant Technology Inc, Taguig City, Philippines
(CUSTOMER CARE ADVOCATE)
- Managing inbound and outbound calls to and from patients, providers and healthcare insurance companies regarding inquiries, appointments and data verification.
- Fax RX/CMN to the doctor’s office and follow-up if not signed yet
- Process diabetes supply order of the patient.
- Request Prior-Authorization on behalf of the patient
February 21, 2021
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February 2024
Plume (HELLO RACHE)
(MEDICAL VIRTUAL ADMINISTRATIVE ASSISTANT)
- Providing administrative support including data entry, appointment scheduling, email management and time keeping.
- In charge of health promotion, new patient intake and explaining care plans and carry out doctor’s order
- Send lab order requests and relay patients their lab result
- Bill and process patients medication refill.
January 2025
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April 2026
Foothealth Center-Podiatry (MEDVA)
(MEDICAL VIRTUAL RECEPTIONIST)
- Coordinate and schedule patient appointments, ensuring optimal utilization of provider schedules.
- Providing support ana assistance for both doctors and patients.
- Get a referral letter from patient’s Primary care provider’s office
- Call insurance company to verify patient's eligibility and benefits
- Strict adherence and compliance with the HIPAA policy