2014
BS-Radiologic Technology
Olivares College of Paranaque
Supporting Your Business Growth with Smart Virtual Assistance & Precise Data Management.
I enjoy cooking, watching series, and helping people, as these activities keep me patient, organized, and balanced. I am highly self-motivated and take ownership of my responsibilities, especially in remote work settings where accountability and discipline are essential.
I have strong skills in customer service and virtual support, including phone, email, and chat handling, record management, and clear client communication. I am passionate about my work and consistently focus on delivering accurate, high-quality support while maintaining professionalism and efficiency.
With my years of experience in healthcare support, recruitment, technical assistance, and customer service, I am effective in managing client needs, resolving issues, and adapting to fast-paced environments. My experience enables me to work independently, stay reliable, and provide consistent value as a Virtual Assistant.
My Skills and Competencies
Social Media Management
Medical Assistant
Data Entry
Lead Generator
Product Research
Customer Service
Certificates
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My Experience and Education
2025
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2025
Virtual Staffing Solutions, Ormoc City PH
(Order Management)
l Managed unsigned medical orders by coordinating directly with doctors to obtain timely signatures, ensuring insurance billing compliance.
l Verified healthcare providers and conducted detailed research to confirm authorized signatories.
l Maintained accurate records and documentation to support audits and compliance requirements.
l Streamlined order processing workflows, improving efficiency and reducing delays.
l Communicated effectively with internal teams and external providers to resolve issues promptly.
2022
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2023
Virtual Staffing Solutions, Ormoc City PH
(Recruitment Specialist)
l Sourced, screened, and recruited top talent for international staffing agencies, ensuring high-quality candidate placement.
l Managed applicant tracking systems (ATS) to streamline recruitment processes and maintain organized candidate records.
l Specialized in hiring healthcare professionals, matching candidates’ skills and qualifications to client requirements.
l Coordinated interviews, communicated with candidates and clients, and facilitated a seamless end-to-end hiring process.
l Maintained recruitment metrics and reports to monitor performance and improve hiring efficiency.
2017
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2022
Accenture, Metro Manila PH
(New Platform Associate)
l Reviewed and analyzed Google Play Store apps for quality assurance, policy compliance, and content optimization.
l Evaluated advertisements and digital content to ensure adherence to platform policies and guidelines.
l Conducted data analysis and business website checks to verify that all requirements were met for optimal search visibility.
l Assisted in improving platform integrity by identifying and resolving content or compliance issues.
l Collaborated with cross-functional teams to maintain high standards of user experience and content accuracy.
2016
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2017
Teletransform, Metro Manila PH
(Outbound Sales Representative)
Conducted outbound calls to promote and sell medical equipment, pain relief products, body braces, and insurance plans.
Built and maintained strong customer relationships through effective communication and personalized service.
Handled customer objections professionally, providing solutions while maintaining trust and satisfaction.
Ensured all sales and processes complied with healthcare regulations and company policies.
Achieved sales targets consistently while supporting a positive client experience
2016
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2016
West Contact Services, Makati City PH
(Technical Support Representative)
Guided customers step-by-step through problem resolution, ensuring clarity and a positive experience.
Upsold services and products when appropriate, contributing to revenue growth while maintaining customer trust
Maintained accurate records of support interactions and solutions provided to improve service quality.
Communicated effectively with clients and internal teams to resolve complex technical issues promptly.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Phone, Email, and Chat Customer Support
Handle customer concerns professionally across multiple channels with clear, timely, and friendly communication.
CRM / ATS / VMS Data Entry & Record Management
Maintain accurate, updated records to support smooth operations and reliable reporting.
Healthcare Customer Support
Assist patients and providers while strictly following privacy, security, and compliance standards.
Customer Retention & Service Quality Support
Build trust through consistent service, helping improve retention and long-term client loyalty.