N/a
Polytechnic University of the Philippines
• Processing multiple payrolls on behalf of clients accurately, on time and efficiently
• Analyze payroll related information to ensure accurate distribution of funds and payroll
• Partner with the Implementation Consultants to ensure successful knowledge transfers are completed between Project Delivery to Operations
• Support any parallel runs if testing is needed on a new requirement
• Ability to reconcile pre-processing reports to ensure accuracy of information prior to processing payroll
• Research discrepancies of payroll information and/or documentation to ensure accuracy and adherence to procedures prior to processing
• Maintains payroll information, files and records to provide up-to-date reference and audit trail for compliance
• Assist in the validation of payroll requirements to ensure that sufficient information is provided by the client to enable set-up and configuration are completed successfully
• Ability to provide support / buddy to the new hires.
• Ability to provide support to the team and provide feedback on the delivery / assessments.
• Ability to manage high volume / workload to ensure service delivery is met.
• Ability / flexibility to process 75% of workloads and 25% on team support as per structure. * Can be shifted to 100% process when necessary or roles and responsibilities may be reviewed depending on the structure / size of the team & criticality of the process.
• Ability to audit pre-live and post live outputs.
• Promote internal procedures and checklist & error log.
• Responsible for ensuring all aspects of the payroll cycle, are processed, reconciled, audited, and transmitted accurately and on time.
• Ensure accurate and timely processing of payroll impacting changes, payments, and payroll processing for assigned clients.
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.
• Work with cross-functional internal partners to resolve client payroll matters and employee enquiries.
• Leverages strong analytical and problem-solving skills to efficiently resolve incidents.
• Provides customers with regular and timely incident updates.
• Maintains the highest level of customer satisfaction.
• Contributes to the support knowledgebase.
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.
• Monitors scheduled import & export files.
• Processing of import files records and generates export HR files from Epay / DF to ICP.
• Process validation and investigate the files / failed imports.
• Login cases via CRM, failed import / export files / notifications.
• Updating share points status after each job.
• Work in coordination with technical support team.
• Validate trials exception error reports vs GTN.
• Keep the Global team aware of any escalations and feedback from Partners / Clients.
• To adhere with procedures / controls in place.
• Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited and transmitted accurately and timely for all assigned clients.
• Ensure accurate and timely processing of payroll impacting changes, payment and payroll processing for assigned clients.
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.
• Work with cross- functional internal partners to resolve client payroll matters and employee enquiries.
• Leverages strong analytical and problem-solving skills to efficiently resolve incidents.
• Provide customers with regular and timely incident updates.
• Maintains the highest level of customer satisfaction.
• Contributes to the support knowledgebase.
• Create, update, and review standard operating procedures (SOP) and perform frequent and timely document reviews.
• Manage client and customer related tasks within the task management system ensuring all documentation is complete, accurate, and timely.
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.
• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards.
• Meet or exceed process KPIs.
• Drive customer satisfaction by providing high quality of service.
• Execute corrective and preventive action plans.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.