2019-2021
Bachelor of Science and Information Technology
Cebu Technological University Ginatilan Extension Campus
More Info About Me
I am Saive Marie Gonzales, an aspiring Virtual Assistant based in Cebu, Philippines. With professional experience in customer service and healthcare support, I bring strong communication skills, adaptability, and a detail-oriented approach to every task.
My background has equipped me to handle diverse responsibilities—from assisting customers with empathy and efficiency to managing administrative processes with accuracy. I am tech-savvy, resourceful, and committed to mastering new tools and platforms to provide reliable support for entrepreneurs and businesses.
As I grow in the VA field, my focus is on delivering organized, efficient, and client-centered solutions that help businesses save time and operate smoothly. I value professionalism, clarity, and long-term collaboration, aiming to build partnerships where my skills contribute to both productivity and trust.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2026
Concentrix
(Customer Service Representative)
● Responded to customer inquiries via phone, email, and chat with professionalism and empathy.
● Assisted clients with account management, billing concerns, and technical troubleshooting.
● Maintained accurate records of customer interactions using CRM tools.
● Escalated complex issues to appropriate departments while ensuring timely resolution.
● Met and exceeded performance metrics, including response time, customer satisfaction scores, and quality assurance standards.
● Delivered consistent support in a fast-paced environment, balancing efficiency with personalized service.
2022
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2022
Philippine Statistics Authority – Region 7, Cebu Provincial Office
(Enumerator)
Conducted household surveys and interviews to gather socio-economic and demographic data.
Ensured accuracy and completeness of collected information through careful verification.
Assisted respondents in understanding survey questions while maintaining neutrality and professionalism.
Recorded and encoded data using prescribed forms and digital tools.
2023
-
2024
Rose Pharmacy Inc.
(Pharmacy Assistant)
● Assisted customers with prescription and over-the-counter medication inquiries.
● Prepared and dispensed medications accurately under pharmacist supervision.
● Maintained inventory levels, restocked shelves, and monitored expiry dates.
● Handled cash register transactions and processed insurance claims.
● Ensured compliance with pharmacy regulations and safety standards.
● Provided excellent customer service, addressing patient concerns with empathy and professionalism.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.