Al Hammadi Hospitals
(Medical Services Administration Secretary)
Provide comprehensive administrative and executive support to the Medical Services Administration Department and hospital leadership, ensuring efficient coordination of daily administrative and operational activities within the hospital.
Medicard Philippines Inc.
(Customer Management Assistant)
Key Responsibilities & Daily Functions
Responded to customer inquiries through telephone, email, and online communication channels in a professional and timely manner.
Verified patient eligibility, healthcare benefits, membership validity, and insurance coverage for inpatient and outpatient services.
Processed approvals and validation requests for medical consultations, procedures, laboratory services, and dental treatments.
Coordinated with internal departments including underwriting, revenue, and claims departments regarding healthcare coverage and payment validation.
Prepared and issued Letters of Authorization (LOA) for approved healthcare services and procedures.
Handled customer concerns, complaints, and service-related issues while ensuring proper documentation and resolution.
Maintained accurate records of transactions, approvals, communications, and patient interactions within company systems.
Ensured compliance with company service standards, confidentiality requirements, and healthcare coordination protocols.