2005
Business Administration major in Banking and Finance
University of the East
More Info About Me
I have more than seven years of experience as a BPO Customer Service Representative and have transitioned into working as a Real Estate Virtual Assistant. I have experience in cold calling, seller qualification, appointment setting, and customer service.
I am experienced in identifying motivated property owners, gathering property information, updating CRM records, and following up with leads. I am a hardworking, reliable, and goal-oriented person who values good communication and building positive relationships with clients and leads.
My Skills and Competencies
Social Media Management
Shopify Expert
Real Estate Virtual Assistant
Customer Service
Certificates
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My Experience and Education
2025
-
2026
Land Caller
(Real Estate Lead Generation / Cold Caller / Appointment Setter)
Conducted 300–400 outbound calls daily.
Generated and qualified leads for acquisition teams.
Built rapport with property owners and motivated sellers.
Maintained accurate CRM records and follow-up schedules.
Adapted scripts and communication strategies based on prospect responses.
Collaborated with team members to improve lead conversion rates.
2019
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2025
TaskUs Inc.
(Customer Service Representative)
Help customers with complaints and questions.
Give customers information about products and services.
Resolving issues, and ensuring positive customer experiences.
Providing technical support by assisting customers with technical issues and troubleshooting.
2013
-
2014
Stream Global Services
(Customer Support)
Investigating and resolving problems, complaints, and disputes.
Managing customer accounts: Updating information, processing orders, and handling returns.
Establishing a positive relationship with customers and representing the company effectively.
Working with other teams to ensure customer satisfaction.
2012
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2013
Aegis People Support
(Customer Retention Specialist)
Focuses on retaining existing customers, preventing churn, and improving customer loyalty.
Analyzing customer data, including churn rates and feedback, to identify trends and patterns.
Creating and implementing strategies to improve customer retention, including personalized
offers and communication.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Create a dedicated space for your brand, and sell across multiple platforms, including in person and on social media.