2019
Senior High School
Polytechnic University of the Philippines
More Info About Me
I am a highly organized and detail-oriented professional with experience in quality assurance, customer service, and team support. I have developed strong skills in communication, problem-solving, data management, and process improvement while working in fast-paced environments. I enjoy learning new tools and systems quickly, adapting to changing priorities, and ensuring that tasks are completed accurately and on time. I take pride in being dependable, proactive, and easy to work with, and I am committed to delivering high-quality results. I am currently seeking opportunities where I can contribute my skills, continue to grow professionally, and add value to a collaborative team in roles such as Virtual Assistant, Executive Assistant, Customer Support, Content Operations, or Quality Assurance.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2025
-
2026
Velum Inc.
(Quality Assurance)
Monitored and evaluated employee interactions to ensure compliance with company policies
and quality standards.
Conducted quality audits and performance assessments.
Identified trends and opportunities for process improvement.
Delivered detailed feedback and coaching recommendations to improve individual and team
performance.
Assisted in maintaining consistent service quality across multiple teams.
Prepared quality reports and documented audit findings.
2022
-
2024
Velum Inc.
(Sales Representative)
Assisted customers through email and live chat.
Resolved customer concerns efficiently while maintaining high customer satisfaction.
Built strong customer relationships through professional communication.
Investigated issues and coordinated with internal teams for timely resolution.
Maintained accurate customer records using CRM systems.
Handled multiple customer inquiries while meeting productivity and quality goals.
2022
-
2022
Ekko DM
(Sales Representative)
Engaged with prospective customers through online messaging platforms.
Built rapport with clients and identified customer needs.
Promoted products and services while achieving sales objectives.
Maintained accurate customer records and conversation history.
Followed up with leads to maximize conversions and customer retention.
Worked collaboratively with team members to meet daily and monthly sales targets
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.