2018
Bachelor's Degree in Hotel and Restaurant Management
Columban College
More Info About Me
Motivated and detail-oriented professional with experience in social media management, customer service, and data entry. Skilled in graphic design, administrative tasks, document organization, and basic social media support. A fast learner who adapts quickly in remote work environments.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2026
Concentrix
(Customer Support Representative)
Handled inbound/outbound calls, verified account information, and updated client profiles. Responded to emails, recorded customer inquiries and complaints, and escalated issues to the appropriate teams with clear summaries to ensure quick resolution.
2022
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2025
Xtremely Xpresso Cafe
(Food and Beverage Attendant)
Responded promptly to guest requests, ensuring excellent service at all times. Handled guest complaints professionally, resolved issues to maintain satisfaction, and reported all feedback to management.
2021
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2022
Department of Labor and Employment
(Data Entry)
Accurately encoded, verified, and updated high volumes of data into internal systems, databases, and spreadsheets. Handled confidential and sensitive information with strict adherence to privacy and security protocols.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.
Customer Service
Managed customer calls and emails with professionalism and empathy.