20091
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High School Sto. Niño the Shepherd School
More Info About Me
Highly motivated professional with 11 years of experience, including 9 years in the BPO industry and 3 years as a Virtual Assistant. I specialize in leading high-performing teams, driving KPI accountability, and delivering exceptional technical support.
Whether I’m coaching team members toward their career goals or troubleshooting complex hardware and software issues, my focus is always on accuracy, connection, and ease. I pride myself on being a resourceful leader who can manage high-pressure environments while maintaining a healthy work-life balance for my team.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2026
RYZE
(Team Lead | Customer Experience Specialist | Virtual Assistant | Technical Support Expert)
• Present Lead and motivate contractors by conducting weekly 1:1s and team meetings focused on program goals and career development.
• Drive performance through consistent KPI accountability check-ins and personalized coaching.
• Champion work-life balance within the team to ensure long-term productivity and satisfaction.
2021
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2023
ClearSource BPO
(Team Lead Agent | CSR Modere)
Conduct weekly one on one meetings with each assigned team member to endure their thorough understanding of:
• The programs’ collective goal and benefits
• Their life goals and career path
• Their expectations of their current role
Coach assigned team members on improvement opportunities
Perform recorded interaction assessments (Quality Assurance) to ensure customer inquiries are handled in accordance with ClearSource standard quality.
Consistently follow the KPI accountability check-in process for each assigned team member
2021
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2021
Modere
(Subject Matter Expert | CSR)
• Accountable for resolving escalated customer issues in manner that minimizes the customer’s time and effort.
• Handle customer and CSR inquiries with accuracy, connection and ease.
• Assists CSRs as they strive to create exceptional customer experiences.
• Reports to the team leader
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.