I am a reliable and detail-oriented Virtual Assistant with experience supporting U.S.- and Australia-based clients across administrative support, customer service, operations coordination, and marketing assistance. I am highly organized, proactive, and comfortable working independently in fast-paced remote environments.
University of Rizal System Binangonan
Experienced Escalation Manager handling high-level customer complaints and complex issues, resolving cases efficiently while ensuring customer satisfaction. Acted as the final point of contact for escalated concerns and supported team members in delivering effective resolutions.
As a Technical Support professional, I provide reliable and customer-focused assistance by troubleshooting system, software, and hardware issues across multiple channels including phone, email, and ticketing platforms. I specialize in diagnosing technical problems, guiding users through clear step-by-step solutions, accurately documenting cases, and escalating complex concerns when required. I work closely with cross-functional teams to resolve recurring issues, ensure adherence to service-level agreements, and deliver a smooth and positive customer experience through effective communication and timely follow-ups.
I have hands-on experience supporting daily operations through calendar management, email handling, social media coordination, lead generation, and basic graphic design. I am highly organized, detail-oriented, and capable of managing multiple tasks while ensuring clear communication and smooth workflow for executives and teams.
is an Australian car-sharing and rental company that allows members to book vehicles on demand for personal or business use. The company focuses on convenient, flexible, and sustainable transportation by providing easy access to vehicles through an app-based system. Operations involve coordinating bookings, vehicle availability, customer support, incident handling, and back-office administration to ensure smooth day-to-day service for members.
Analysis of high potential products and sourcing of competitive suppliers thru manual methods and technical software
Provide organize, reliable EA support including calendar, email, meeting, document, and task management across time zone
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Delivering professional customer support through inbound and outbound call, resolving concerns and ensuring satisfaction
Search the Internet for information on a wide variety of topics.
Provide organized and reliable support through data entry, scheduling, document handling, and daily administrative tasks
