Results-driven administrative and customer support professional with over 15 years of combined experience in administrative assistance, reception operations, customer service, airport operations support, and project -based lead generation. Proven track record of supporting executives, coordinating office operations, managing high-volume communications, and delivering organized, detail-oriented support in both onsite and remote environments. Extensive experience handling inbound and outbound calls (averaging 20–30 calls per day in healthcare support), managing executive calendars, scheduling meetings, coordinating appointments, and preparing reports and documentation throughout the year based on operational needs. Successfully supported cross-functional teams, ensured HIPAAcompliant communication within healthcare accounts, and resolved the majority of routine customer concerns independently while appropriately escalating complex cases. Demonstrated ability in lead generation and appointment setting through prospect research, qualification based on target criteria, manual email outreach, and social media prospecting. Adept at maintaining organized filing systems, monitoring inventory, assisting with financial documentation, and ensuring seamless office coordination. Technically proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, Avaya Aura Contact Center, Flight Information Display Systems (FIDS), Zoom, Microsoft Teams, Hunter.io, and data sourcing tools. Recognized for strong communication skills, operational accuracy, time management, and the ability to adapt quickly in fast-paced, client-facing environments.
University of Perpetual DALTA System
• Provided dedicated administrative support to a senior executive, ensuring efficient day-to-day operations and seamless coordination across departments
• Managed executive calendars, scheduled meetings, and coordinated appointments, optimizing time management and minimizing scheduling conflicts
• Organized office events, travel arrangements, and accommodations, supporting multiple projects annually y and ensuring 100% on-time logistics coordination
• Prepared, proofread, and formatted administrative reports, presentations, and business documents several times throughout the year based on operational requirements
• Handled phone calls, emails, internal communications for professional correspondence and timely responses
• Maintained office supplies and inventory systems, ensuring uninterrupted office operations
• Developed and maintained both physical and digital filing systems, improving document retrieval efficiency and record organization
• Assisted in preparing budgets, invoices, financial reports for to accurate financial documentation and tracking
• Collaborated with cross-functional teams for smooth office operations across project-based assignments
• Tools & Technologies: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Calendar, Gmail), Zoom, Microsoft Teams
• Listen to audio recordings and accurately transcribe them into written documents for fidelity to the original content
• Identify and differentiate multiple speakers in recordings, clearly indicating speaker changes in transcripts
• Include relevant non-verbal cues such as background noise, laughter, and interruptions to maintain context
• Edit and proofread transcripts to ensure clarity, correctness, and consistent formatting
• Meet strict deadlines while maintaining high efficiency and accuracy in document delivery
• Maintain strict confidentiality of sensitive and private information
• Collaborate with team members and managers for transcripts meet quality standards and client expectations
• Consistently achieved on-time delivery of 100% of assigned transcripts while maintaining error rates below industry standards
• Supported multiple projects simultaneously, improving overall team productivity and workflow efficiency.
• Delivered customer support for a healthcare account, handling inbound and outbound calls while maintaining compliance with HIPAA regulations and company standards
• Managed an average of 20–30 calls per day, assisting patients, healthcare providers, and clients with inquiries related to insurance coverage, billing, claims status, and healthcare services
• Conducted outbound calls to follow up on service inquiries, verify information, and provide clarification on benefits and policy details
• Responded to questions regarding insurance plans, coverage details, enrollment processes, and medical benefits, ensuring accurate and clear communication
• Resolved the majority of basic account concerns independently during the training phase, while appropriately escalating complex billing disputes, claim denials, and service issues to senior agents
• Investigated customer concerns, documented call details, ensured proper call navigation for efficient resolution
• Maintained strict HIPAA compliance standards adherence safeguarding patient confidentiality and data security
• Utilized Avaya Aura Contact Center for call routing and handling, contributing to improved response times and organized workflow management
• Tools & Systems: Avaya Aura Contact Center, HIPAA One (Compliance & Data Security Tools)
• Role focused primarily on customer support and call handling during a 4-month training period; did not directly process claims or access EMR/EHR system
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Create a dedicated space for your brand, and sell across multiple platforms, including in person and on social media.