2021
Bachelor of Science in Information Technology
AMA Cagayan de Oro College
More Info About Me
Your go-to virtual assistant ready to streamline your tasks and amplify your productivity, dedicated to helping businesses thrive in the digital world. With a passion for creativity and a knack for strategy, I specialize in crafting engaging content and driving results- driven campaigns that make an impact. Let's collaborate and take your brand's social media presence to new heights!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Web Research
E-Learning Developer
Certificates
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My Experience and Education
February 2026
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May 2026
Empowerd Academy
(Social Media Manager / E-Learning Developer)
• Social media content planning, editing, scheduling, and publishing across multiple platforms
• Content repurposing for Reels, Shorts, and TikTok formats
• AI-generated video creation for Instagram, Facebook, TikTok, YouTube Shorts, and LinkedIn
• Educational course development and AI-assisted video lesson creation
• Presentation and visual slide design using Gamma
• Synthesia video production for training and online courses
• Kajabi course upload, organization, and management
October 2024
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February 2026
Concentrix
(Customer Service Representative)
• Phone, email, and chat customer support
• Account setup, subscription management, and billing assistance
• Technical troubleshooting and product support
• Customer education on platform features and best practices
• Issue resolution and escalation management
• CRM documentation and case tracking
• Team support, knowledge sharing, and Point of Contact (POC) responsibilities
May 2024
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July 2024
Armstrong Relocation Services
(Social Media Marketing / Website Designer/ Customer Service)
• Website design and template creation using Wix, WordPress, Canva, and Domain.com
• Social media account setup and brand management
• Graphic design using Canva, Illustrator, Photoshop, and CapCut
• Content creation for Facebook, Instagram, TikTok, LinkedIn, and X
• Logo design and brand identity development
• Customer service and client communication
June 2016
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May 2024
Maven Criminology Review Center
(Administrative Assistant)
• Client support and relationship management
• Administrative correspondence, memo, and form preparation
• Call handling and communication management
• Billing, expense processing, and data encoding
• Database management and record maintenance
• Calendar and appointment scheduling
• Document preparation and filing
• Social media content creation
May 2023
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April 2024
Self-employed
(Graphic Designer)
• I've managed design projects for different local businesses, including tasks like crafting logos, mockups/ packaging designs, and social media posts, all done independently.
• Understand client requirements and provide creative solutions that align with their goals.
• Use design software (e.g., Photoshop, Illustrator, Canva) to create high-quality graphics and layouts.
November 2021
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December 2022
Core List / Maven Marketing
(Virtual Assistant)
• Email inbox management and spam filtering
• Customer communication via email, reviews, and phone
• Social media content creation and scheduling
• Administrative and virtual support tasks
January 2020
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June 2022
Jasaan Municipal Hall
(Administrative Assistant)
• Answer phone calls and redirect them when necessary
• Assisting the client during regular session, committee meeting, and researching
• Review and maintain written and computer files, plus conduct data entry
• Make copies of correspondence and other printed material.
April 2015
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May 2015
Cagayan de Oro City Hall
(Administrative Assistant)
• Performs data entry/encoding
• Acting as a receptionist and/or meeting and greeting clients
• Review and maintain written and computer files, plus conduct data entry
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.