Hey I am Shiela Mae

More Info About Me

Hi, I’m Shiela Mae Dinauto — your reliable, results-driven Virtual Assistant.

With 10+ years of experience supporting businesses across administrative operations, customer service, sales, and project coordination, I help busy entrepreneurs and growing teams stay organized, efficient, and focused on what matters most—growth.

I specialize in admin support, data entry, CRM management, and customer support, delivering accurate, timely, and detail-oriented work every time. Whether it’s managing your daily operations, handling client communications, or keeping your data and systems in order, I make sure nothing falls through the cracks.

But I go beyond just completing tasks—I streamline processes, improve workflows, and bring structure to your business so you can save time, reduce stress, and scale with confidence.

If you’re looking for a proactive Virtual Assistant who takes ownership and delivers real results, let’s work together.

Shiela Mae Dinauto
Dubai, United Arab Emirates
dinausth214@gmail.com
Freelancer
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My Skills and Competencies

Data Entry
CRM Systems (Pipedrive, Salesforce and SAP)
Project Coordination
Team Collaboration
Problem Solving Skills
Strong Organizational
Sales Support Executive
Administrative Support

Certificates

Certificate of Participation - GVA
Customer Care & Telephone Skills

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2023
Certified Nursing Assistant

CNA Training Institute, Dubai, UAE

Associate Degree
Bachelor of Science in Nursing

Bachelor of Science in Nursing (Associate Degree)

2018 - 2026
Giant Reinforced Plastic Industries LLC
(Sales Coordinator)

• Delivered comprehensive administrative support to the sales team by preparing high-quality sales proposals, processing orders, material submittals and vendor registrations, contributing to a 30% increase in successful bid submissions.
• Managed and optimized the CRM system (Pipedrive) by maintaining accurate customer records, tracking leads, and responding promptly to inquiries, improving data accuracy by 35% and enhancing overall customer experience.
• Coordinated and scheduled sales meetings, and Factory Acceptance Tests (FAT) inspection, reducing scheduling conflicts by 25% and improving team productivity.
• Produced detailed sales reports and monitored key performance indicators (KPIs), enabling data-driven decision-making and supporting a 15% improvement in sales performance.
• Streamlined cross-functional communication between QA/QC, production, and accounting teams, reducing order processing delays by 20% and increasing customer satisfaction ratings.

2015 - 2018
Dorma Gulf Door Control FZE
(Contact Centre Representative)

• Managed high-volume inbound and outbound customer interactions, resolving inquiries efficiently and delivering exceptional service, contributing to a 90%+ customer satisfaction rating.
• Accurately recorded and sustained customer data in Salesforce and SAP, improving case tracking accuracy by 30% and ensuring timely follow-ups.
• Consistently met and exceeded service KPIs, including first-call resolution and response time targets, enhancing overall customer experience.
• Identified customer needs and recommended relevant products and services, increasing upselling success rates by
• 20% and boosting revenue generation.
• Collaborated with cross-functional teams to streamline service processes, reducing issue resolution time by 25% and improving operational efficiency.
• Contributed to a high-performance team environment by sharing best practices and supporting continuous improvement initiatives.

2013 - 2015
Dorma Middle East LLC
(Service Coordinator)

• Acted as the primary point of contact for clients, managing inbound and outbound communications while achieving a 90%+ customer satisfaction score and ensuring service level agreement (SLA) compliance.
• Coordinated daily scheduling and dispatching of 24 field technicians, optimizing workforce planning and improving service turnaround time by 30%.
• Handled customer complaints and service escalations, resolving 85% of issues at first point of contact and reducing escalation rates by 15%.
• Upheld and updated customer records, job orders, and service reports in Salesforce and SAP, improving data accuracy and reducing processing delays by 25%.
• Collaborated cross-functionally with sales, operations, and technical teams to ensure seamless service delivery and enhanced customer experience.
• Monitored service KPIs, prepared performance reports, and supported continuous process improvements to increase efficiency and service quality.
• Strengthened client and vendor relationships, contributing to improved customer retention and repeat business opportunities.

2012 - 2013
Juma Al Majid (Al Arabia Operation & Maintenance)
(Helpdesk Admin)

• Functioned as the primary point of contact for issue resolution within Dubai Mall, through coordination of maintenance activities across HVAC, electrical, plumbing, and BMS systems to resolve 95%+ of operational issues within service level agreement (SLA) timelines.
• Utilized Oracle-based systems to log, track, and manage 25+ service requests daily, improving response time and ensuring efficient troubleshooting and resolution.
• Maintained and updated daily operational reports with 100% data accuracy, enhancing real-time visibility and supporting informed decision-making across departments.

My Services

Administrative Assistant

Streamlining workflows with strong organization and multitasking to ensure smooth, efficient office operations.

CRM & Data Management Virtual Assistant

Manage CRM (Salesforce, Pipedrive, SAP), update databases, track leads, ensure data accuracy for sales growth

Operations & Project Coordination VA

Support business operations through project coordination, deadline tracking, and workflow management for execution.


Works

Pipedrive Sample Work

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Dubai,
United Arab Emirates
Email :
dinausth214@gmail.com


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