Hey I am Shine

Your Trusted Partner in Precision, Efficiency, and Results

I’m a versatile, detail-oriented, and highly adaptable professional with experience in education, customer service, data encoding, lead generation, product listing, and administrative support. My background as an educator has strengthened my communication, organization, patience, and problem-solving skills—qualities I bring into every professional task.

I’m comfortable working with digital tools, managing information, assisting customers, researching leads, and maintaining accurate product data. I’m a fast learner, dependable, and proactive, with a strong commitment to delivering quality work and meeting deadlines.

I’m always eager to learn new skills, take on new challenges, and contribute to a team. Give me an opportunity, and I’ll bring dedication, professionalism, and a willingness to grow.

Shine Kate Paglalunan
Dipolog City, Philippines
shinekatepaglalunan@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Customer Service
Listing Management
Salesforce Expert
Outbound Calls
Inbound Calls
Data Entry and File Organization

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018
Bachelor of Science in Business Administration Major in Marketing Management

DMC College Foundation Inc.

2024
Unit in Education

Licensed Professional Teacher

2025 - 2026
Fernandez Pre-school and Learning Center Inc.
(Teacher/Educator)

• Developed and delivered engaging lesson plans aligned with curriculum standards.
• Assessed student performance through tests, projects, and class participation.
• Maintained classroom discipline and created a positive learning environment.
• Provided academic guidance and constructive feedback to support student growth.
• Communicated regularly with parents and colleagues regarding student progress.
• Utilized diverse teaching strategies to address varying learning needs.
• Participated in professional development and contributed to school activities.

2024 - 2025
Funstay Homes
(Short-term Rental Virtual assistant/Airbnb Co-host)

• Managed day-to-day operations of Airbnb listings, ensuring smooth guest experiences
• Handled guest communication (inquiries, bookings, check-in/check-out instructions, and concerns)
• Coordinated cleaning, maintenance, and property readiness between bookings
• Monitored reservations and calendar availability
Assisted in listing creation and optimization (photos, descriptions, amenities)
• Ensured high standards of cleanliness and property presentation
Responded promptly to guest reviews and feedback
• Managed check-in and check-out processes (in-person or self-check-in systems)
• Handled minor guest issues and escalated concerns when necessary
• Managed Airbnb claims for property damages, missing items, or rule violations

2019 - 2024
Pryce Gases, Inc.
(Digital Marketing Officer/Office Executive)

• Providing the best customer care assistance, answering calls, complains and inquiries to our hotline customers.
• Creating phone orders using salesforce and assigned it to designated deliveryrider
• Preparing sales order report in spreadsheets and checking all possible variances
• Monitor and manage online reputation byresponding to customer inquiries, comments, and reviews across digital channels
• Cultivate and maintain relationships with external partners, agencies, influencers, and other stakeholders to support digital
marketing initiatives
• Collaborate with other teams, such as sales, product development, and design, to ensure alignment and integration of digital marketing efforts with overall business objectives
• Manage various digital marketing channels, including social media, email marketing
• Develop and implement digital marketing strategies to increase brand awareness, drive traffic, and generate leads or sales

2019 - 2019
Authoraide, Inc.
(Marketing Specialist)

• Meeting monthly sales targets
• Conducting outbound and inbound calls
• Offering authors optimal marketing strategies and best practices to enhance and maximize their book's visibilityin search engines
• Utilizing instant data scraping techniquesto identifyadditional authors on Amazon who maybenefit from our services
• Build and maintain strong relationships with customers to enhance loyalty and retention.
• Resolve customer complaints or issues promptly and professionally, aiming for satisfactory resolutions.
• Engage with customers via phone, email, or chat to promote products or services and generate sales opportunities.
• Answer customer inquiries, provide product information, and offer solutionstomeet their needs.
• Process customer orders accurately and efficiently, ensuring timely deliveryand fulfillment.

My Services

Data Entry / Web Researcher

Managed customer monitoring sheets, tracking payments, sending invoices, and updating delivery statuses efficiently.

Lead Generation/ Data Researcher

Generated and qualified leads by researching potential customers and collecting accurate contact information.

Listing Management

Created and updated product listings with accurate details, pricing, images, and descriptions.

Customer Service

Assisted customers, resolved concerns, and provided accurate product information with professional support.


Works

Data Entry & Administrati...

Rockstar Product Lister

Lead Generation & Data Re...

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Dipolog City,
Philippines
Email :
shinekatepaglalunan@gmail.com


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