Hey I am Shinna Mae

About Me

I'm passionate about helping busy business owners take back their time and focus on what truly matters. I am particularly drawn to roles that emphasize collaboration and teamwork, where shared goals drive help business owners simplify their day-to-day tasks so they can focus on what truly matters: growing their business.

From admin support to creative organization, I bring structure, efficiency, and a calm sense of order to every project I handle. If you’re tired of juggling too many things at once, I can help lighten the load and keep everything running smoothly behind the scenes.

Let’s turn your overwhelm into organized clarity.

Shinna Mae Racho
Talisay City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

Pro VA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2010
Bs- Bio

Msu- iit

2026 - Present
M S Travel and Tour
(Virtual Assistant: Freelance)

Supports small business owners with admin, creative, and social media tasks. Helps organize daily operations, manage inboxes, and create content systems that save time and reduce overwhelm.

2019 - Present
Tom Racho Tattoo
(Admin and Social Media Support)

Handled daily admin work, post scheduling, and engagement. Helped maintain consistent posting and organized reports for monthly updates.

2020 - 2022
WiPro
(Customer Service Representative)

-Handling inquiries
-Resolving Customer Complains

2018 - 2020
Globe Telecommunications Inc.
(Order Acceptance- Verifier/ Approver)

• Reviews completeness of Application Forms and other supporting documents.
• Verifying plan applications (VISMIN) prior approval
• Conduct credit investigation of the clients and personal business related through escape tracing
• Accommodating client inquiries
• Checking system to ensure that the subscriber who applied in wireless or wire line was no overdue balance
• Collaborates with sales and sales admins for their lacking documents.
• Approve decisions regarding the application of the client according to agreed guidelines and policies,
• Initiate/ Answer emails for related concerns.
• Encoding callout applications,
• Encoding and transmit the approve ,cancel and reject application to record management.
• Creating & Uploading applications in On-Base system
• Prepare summary reports daily done in our team.

2015 - 2018
Ayala Land Sales Inc.
(Secretary)

• Reviews completeness of Application Forms and other supporting documents.
• Performs basic clerical task and operates basic office equipment
• Coordinates Account Manager & Sales for account concerns
• Prepare Summary of reports daily done.
• Prepare monthly reports.
• Monitors monthly Sales.
• Dealing, coordinating and accommodating with the property specialist to their related concerns or inquiries.
• Process Property Specialist commissio

January 2012 - June 2015
Duty Free Philippines
(Customer Relation and Registration Representative)

• Deal directly with customers either by telephone or face to face
• Performs customer passport verification
• Respond promptly to customer inquiries
• Handle and resolve customer complains
• Maintain customer databases
• Follow up on customer interactions
• Answer phone calls
• Prepare monthly report.

2022 - Present
Tom Racho Tattoo
(Creative and Video Assistant)

Edited short-form videos and designed branded visuals using Canva and CapCut. Keep all content aligned with client aesthetics and messaging.

2010 - 2012
Three Sixty Pharmacy
(Pharmacy Assistant)

• Helps licensed pharmacist to meet customers need.
• Dispensing prescriptions raised to the attention of the pharmacist
• Selling over the counter medicines

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Talisay City,
Philippines


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