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Bachelor of Science in Secondary Education Major in English
Our Lady of Fatima University
About Me
9 Years of Corporate Excellence, Now Your Dedicated VA. 🚀
I am a versatile professional dedicated to streamlining your business operations. My career is built on 9 years of high-stakes BPO experience—I’m not just a Virtual Assistant; I’m an operations specialist who understands that precision and communication are the keys to scaling. I specialize in turning complex workflows into seamless systems. Whether it’s managing sensitive data with 100% precision or maintaining executive-level correspondence across all channels, I handle the details so you can focus on the big picture.
Recently certified in Social Media Marketing & General Virtual Assistant, I blend technical expertise with creative strategy to help global brands scale efficiently and maintain a professional online presence.
Let’s take the administrative weight off your shoulders and start scaling your vision today.
My Expertise Includes:
Social Media Management
Graphic Designer
Data Entry
Content Creator
Administrative Management
High-Level Communication
Certificates
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From BPO Specialist to Your Business Growth Partner
2024
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2025
R1 RCM INC
(Senior Associate)
Detail-oriented Healthcare Account Specialist with extensive experience managing sensitive patient data and financial records. Proven track record of delivering compassionate customer support through inbound and email channels while maintaining 100% data accuracy and strict adherence to healthcare privacy standards. Skilled in payment processing and streamlining administrative workflows to improve the patient experience
2023
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2024
Global Payments
(Client Support / Customer Service)
Operations & Support Specialist with extensive experience in Business-to-Business environments, specializing in omnichannel support and escalation management. Highly proficient in creating and tracking support tickets while simultaneously overseeing executive calendars and schedules. Committed to delivering precise, documented solutions for business partners through inbound and outbound engagement.
2020
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2022
Concentrix
(Technical Advisor)
Solution-oriented Technical Support Professional experienced in remote troubleshooting and software diagnostics. Adept at managing high-volume phone support while ensuring precise documentation and issue resolution. Recognized for leadership potential through peer mentoring, assisting new hires in mastering technical workflows and customer service excellence
2016
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2020
Teleperformance
(Customer Service Representative)
Dynamic Sales and Billing Specialist with a focus on resolution-based selling and client retention. Expert in managing complex financial transactions and leveraging deep product knowledge to exceed sales targets. Proven ability to transform inbound billing inquiries into revenue opportunities by identifying client needs and delivering tailored product solutions.
My Services
Admin Support
streamline operations via strategic calendar/inbox gatekeeping, travel logistics, and full meeting lifecycle management.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.