2013
Associate of Computer Technology
University of Cebu
General Virtual Assistant
I’m a detail-oriented and dedicated Virtual Assistant who values accuracy, efficiency, and meeting deadlines. With experience in Data Entry and Customer Service Support, I’m skilled in customer communication, data management, web research, business verification, calendar and email management, and maintaining accurate records. I take ownership of every task, ensuring reliable, high-quality results while maintaining professionalism and confidentiality.
Currently expanding my expertise in Medical and Executive Virtual Assistance, I’m committed to helping businesses stay organized, productive, and focused on their goals.
My Skills and Competencies
Data Entry Professional
Email Support
Customer Support
Certificates
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My Experience and Education
2025
-
2026
Optum Global Solution
(Patient Care Coordinator)
Serves as the primary phone contact for patients, managing inbound calls to coordinate medication refills and home delivery for both traditional maintenance therapies and high-touch specialty medications.
2017
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2024
QWest BPO Inc
(Call Analyst)
Monitoring/Listening real-time calls for different companies looking to improve ROI, marketing effectiveness, and staff performance.
2021
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2023
QWest BPO Inc
(Part-time Prior Authorization Specialist)
Inputting PA Decisions in the portal for the patients’ supplies and health insurance eligibility.
2020
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2021
QWest BPO Inc
(Part-Time Data Entry)
Create an eBay listing for auto parts.
2013
-
2017
QWest BPO Inc
(Customer Service Representative)
We handle incoming calls, emails, and chats for both beauty and food supplement products.
2012
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2013
NextQ Communications Inc
(Lead Generations / Data Entry)
Contacted businesses via outbound calls to verify and update accurate business information, including company addresses, websites, email addresses, and phone numbers.
2010
-
2012
Live2sell Group of Companies
(Telesales Executive)
We match prospective students to schools based on their education preferences.
My Services
Data Entry Professional
Enter, update, and maintain accurate data in spreadsheets, databases, and/or CRM systems.
Email Support
Never leave an inquiry unanswered. I deliver timely, professional support that keeps your customers informed and valued.
Customer Support
Your customers deserve great support—I’m here to make every interaction smooth, helpful, and professional.