2014
BSIT
ACLC Butuan
Your next Virtual Assistant
Hi! I'm Sthila Ann Joy Laag, but you can simply call me Joy. I currently live in Parañaque City, Metro Manila. I'm a proud wife and a mother of two wonderful children. My family inspires me to work hard, continuously learn new skills, and provide reliable, high-quality support in everything I do.
I pursued a Bachelor of Science in Information Technology at ACLC Butuan, where I completed two years of study. Although I wasn't able to finish my degree, my passion for learning has never stopped. To continue building my skills, I enrolled in ProVA VA Training, where I gained valuable knowledge of the Virtual Assistant industry, including administrative support, productivity tools, and best practices for working with clients remotely. I am committed to continuous learning and always strive to improve my skills to provide reliable and high-quality support.
My Skills and Competencies
Email management
Calendar Management
Customer Service
Administrative
Social Media Management
Data Entry
Certificates
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My Experience and Education
2023
-
2023
Teleperformance
(Customer Service Representative)
- Handled inbound and outbound customer calls, emails, and chat inquiries in a professional and timely manner
- Assisted customers with account concerns, billing inquiries, product information, and technical issues.
2020
-
2022
MCIA Insurance Company
(Office Staff)
- Maintained organized client records and ensured all information was up to date.
- Scheduled client appointments and coordinated meetings for insurance agents.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.