2023
Certified Nursing Assistant
Development Academy for Training & Science Center
More Info About Me
I am dedicated and customer-focused professional with over 10 years of experience in customer service and front office operations. I am confident in handling customers, administrative tasks, telephone inquiries, and daily office responsibilities. I am organized, reliable. And quick learner. I am currently seeking a new opportunity where I can use my experience and contribute positively to the organization.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2019
-
2024
Danat Al Emarat Hospital for Women and Children
(Guest Services Officer)
• Performs accurate registration using thorough interview techniques to ensure that information is 100% complete and accurate.
• Validates Emirates ID and performs patient identification.
• Performs insurance eligibility and verification.
• Ensure that all compliance requirements have been met, and the registration is properly created and/or updated to enhance the claims submission process.
• Follows all security, confidentiality, privacy policies as well as all industry specific rules and regulations.
• Collect deductible, co-payment and any patient responsibility.
• Post payments in the applicable system and issues receipts.
• Ensures cash handling and storage procedures are followed.
• Performs cash reconciliation and remits daily collection to the cashier
2019
-
2023
Lifecare Hospital Musaffah
(Front Office Executive)
• Register patients according to hospital protocols and bill the services according to the service requested as per the insurance policy.
• Fill in the complete medical record and insurance forms by their name, care number and date of medical service.
• Updates all customers with the required information status.
• Coordinate with insurance, billing, admissions and discharge departments.
• Records all customer feedback and updates the supervisor.
• Perform any other jobs assigned by the superior as per exigencies of work.
• Respect and maintain privacy and dignity of clients, always assure clients confidentiality.
• Participate in staff and educational meetings.
• Participate in continuous quality improvement as required
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.