2016
Bachelor in Library and Information Science
Saint Mary’s University
The Professional Behind the Work
I am an AI & Automation-Focused Virtual Assistant specializing in Bookkeeping, Financial Support, and Workflow Automation. I help businesses stay organized, efficient, and data-driven by combining accurate bookkeeping practices with smart automation systems.
I focus on reducing manual work, improving data accuracy, and creating streamlined workflows that support better business decisions.
💡 What I Do Best
• Bookkeeping and financial record management
• Bank reconciliation and transaction tracking
• Inventory cleanup and data organization
• AI-powered workflow automation
• Process optimization using digital tools
⚙️ Tools I Work With
QuickBooks Online • Google Workspace • Excel • Notion • AI tools for productivity and automation (Make & Zapier)
🚀 My Goal
To help businesses save time, reduce errors, and scale efficiently by combining accurate bookkeeping with modern automation solutions.
My CV: https://drive.google.com/file/d/1EOHnR3vqlUoZ_HS2OBYD4peZsJsJGObv/view?usp=sharing
My Skills and Competencies
Social Media Manager
Content Creator
Bookkeeping
AI & Automation Workflow
Certificates
My Experience and Education
2025
-
2026
SAP Concur Philippines
(Audit Quality Solution Consultant – Fellow)
• Provide audit quality consulting and operational support across Invoice Capture and Expense Audit workflows.
• Managed and resolved 11 iCare cases within the first 8 months, supporting operational continuity and issue resolution initiatives.
• Managed 5–10 ART support cases weekly, facilitating issue alignment and coordination involving China and Japan teams.
• Conducted quality research and analysis for China Expense client cases, identifying recurring issues and supporting process improvement efforts.
• Analyzed audit trends and findings to identify workflow gaps and support continuous improvement initiatives.
• Collaborated with cross-functional stakeholders to implement corrective actions and maintain operational standards.
• Migrated QTV articles into Knowledge Base articles, improving information accessibility, supporting issue alignment activities, and enhancing team knowledge-sharing processes.
2023
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2025
SAP Concur Philippines
(Japanese Quality Consultant)
• Reviewed approximately 1,100 Japanese expense transactions and 500 Japanese invoice transactions weekly, ensuring compliance with quality standards and audit requirements across expense and invoice workflows.
• Performed quality reviews for Japanese receipts and invoice transactions across multiple products and workflows.
• Provided alignment resolution support for China and Japan operations, facilitating issue coordination and process consistency across regional teams.
• Conducted escalation reviews and analysis, identifying recurring issues and supporting resolution initiatives.
• Served as a Quality Point of Contact (POC) for Synergy Care activities and quality-related concerns.
• Collaborated with contractor quality teams through quality sprint initiatives, supporting performance improvement and operational consistency.
• Performed machine learning quality analysis, validating outputs and supporting quality improvement efforts.
• Supported expert network tasks and quality monitoring activities, ensuring adherence to operational standards.
• Conducted real-time queue monitoring, helping maintain workflow efficiency and service expectations.
• Performed research and analysis activities to identify process gaps and support operational improvements.
• Supported onboarding and quality checks for Japanese clients and third-party teams, facilitating SOP implementation and workflow orientation.
• Guided third-party teams on workflow standards and quality expectations, supporting performance improvement efforts until teams achieved 95% quality targets.
• Participated in global quality calibration initiatives, supporting Japanese SOP alignment and process standardization.
2020
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2022
SAP Concur Philippines
(Quality Specialist - Invoice Capture)
• Conducted quality reviews for approximately 500 invoice transactions weekly, ensuring compliance with quality standards and operational requirements.
• Performed quality assessments across multiple invoice workflows, including escalations, training support, and operational quality improvement initiatives.
• Participated in internal and global calibration activities, supporting quality alignment and process standardization across teams.
• Supported Synergy Care projects and internal quality initiatives, contributing to operational improvements and process enhancement efforts.
• Collaborated with cross-functional departments to identify recurring quality issues and implement process improvement initiatives.
• Supported operational and training activities to improve quality performance and team consistency.
2018
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2020
SAP Concur Philippines
(Auditor I & II - Invoice Capture)
• Reviewed and processed approximately 640 invoice transactions weekly, ensuring compliance with client requirements and quality standards.
• Managed invoice processing activities for high-priority and escalated client accounts, maintaining accuracy and service expectations.
• Supported onboarding, coaching, and calibration activities for newly hired employees to improve process understanding and quality performance.
• Assisted in maintaining operational standards through process support and knowledge-sharing initiatives.
• Maintained audit records and contributed to process documentation updates to improve workflow consistency.
My Services
Bookkeeping
Bookkeepers are primarily in charge of maintaining a company's general ledger.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
AI & Automation Workflow
Design and implement smart automation systems to streamline operations, reduce manual work, improve accuracy.