My name is Syrene Michelle P. Mendoza, from Batangas, Philippines. I earned a Bachelor of Science in Electronics Engineering Major in Communications—an academic background that has ignited my enthusiasm for technology and innovation.
As a responsible and committed professional, I bring over seven years of advancing experience in the Telecommunications industry. I have established expertise in Fiber-to-the-Home (FTTH) project design and planning, with a track record of leading engineering teams while ensuring rigorous adherence to client specifications and project timelines. Additionally, I have demonstrated strong service management and decision-making capabilities. I am keen to pursue continuous learning, broaden my skill set, and contribute to an innovative organization that prioritizes growth and meaningful impact.
Batangas State University – Main Campus II
•Creates and distributes performance reports and supplies service-related input to the performance reports as required.
•Leads in defining, managing, measuring, and meeting customers’ expectations. Makes sure it meets the agreed-upon service levels, measuring service performance and recommending actions necessary to respond to problems or improve service.
•Maintains ownership, management, communication and prevailing Service Level Agreements.
•Handles requests for services that are beyond the scope of the department, including management escalations.
•Reviews and recommends service improvement plan.
•Conducts the regular service level review process which includes the following:
1.Gathering data and preparing reports on service levels
2.Reviewing outstanding actions from previous reviews
3. Reviewing current performance and comparing SLAs and targets
4.Reviewing underpinning agreements and SLAs as necessary
5.Agreeing on appropriate actions to maintain/improve service levels
6. Periodically analyzing and reviewing service performance against SLAs
•Ensures high participation of IT teams/support groups and compliance in the incident management process
•Monitors high and critical issues to ensure timely completion based on agreed SLA
•Protects customer experience by coordinating the problems on network/system/service support groups
•Observe levels of escalation to ensure prompt resolution of network/system/service downtime
•Identifies problems affecting service levels and coordinates resolution of the identified problems.
•Led and managed a team of Engineering Designers in the NCR Region, handling daily deployment, work assignments, technical queries, training, and performance evaluations.
•Ensured the quality and accuracy of all fiber optic network designs, maintaining strict adherence to the latest client standards and guidelines.
•Conducted Engineering Site Surveys and Joint Staking with Site Engineers, DPWH, Electric Cooperatives, and Row Officers to guarantee proper implementation.
•Utilized OSPMS Tool, Autocad, and Google Earth to document aerial and underground fiber optic cable routes and kept the fiber optic database updated and accurate.
•Managed project documentation by uploading AFI, Redline, and CEF Plans using Spatial Net OSPMS.
•Prepared and analyzed Summary Bill of Quantities (BOQ) and Bill of Materials (BOM).
•Key projects included: Globe Mini OLT (MILO), WTTX, Overlay, 2022 Sweep, Access, and Macro.
•Led and managed a team of Engineering Designers in the SLZ Region, handling daily deployment, work assignments, technical queries, training, and performance evaluations.
•Developed FTTH engineering designs (HLD and LLD) using CAD and Google Earth based on client requirements.
•Created accurate and detailed engineering plans following initial site surveys and performed Joint Staking to ensure proper implementation.
•Prepared and checked Bill of Materials (BOM) and Bill of Quantities (BOQ).
•Prepared plans and documents for Request to Attach (RTA) applications to Electric Companies.
•Prepared UAT Documents (Nap deployment, ODN Locator, Nap Serving and FTP).
•Attended client meeting and solved any issues encountered within project duration.
•Project experience: Globe Homerun Project - Mini OLT (MILO), Conventional, and Overlay.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.