My name is Syrene Michelle P. Mendoza from Batangas, Philippines. I hold a Bachelor of Science in Electronics Engineering, majoring in Communications. My educational background, combined with over seven years of professional experience, has strengthened my analytical, organizational, and problem-solving skills.
Throughout my career in the telecommunications industry, I have gained extensive experience in project coordination, service management, documentation, customer support, reporting, and stakeholder communication. I have worked closely with cross-functional teams, managed service requests, maintained accurate records, ensured timely project delivery, and provided excellent support to both internal and external clients.
I am now seeking a Virtual Assistant opportunity where I can leverage my administrative, customer service, and organizational skills to help businesses operate efficiently. I am highly detail-oriented, adaptable, tech-savvy, and proficient in Microsoft Office, Google Workspace, Salesforce, and other productivity tools. I am eager to continue learning, take on new challenges, and become a reliable member of a growing remote team.
Batangas State University – Main Campus II
•Managed customer inquiries and service requests while ensuring timely resolution and SLA compliance.
•Prepared daily, weekly, and monthly operational reports using Salesforce and Microsoft Excel.
•Maintained accurate customer records, documentation, and service logs.
•Coordinated with internal teams, vendors, and stakeholders to resolve customer issues and service escalations.
•Conducted customer business reviews and followed up on outstanding action items.
•Performed data analysis to identify trends and improve service quality.
•Supported incident management, documentation, and process improvement initiatives.
•Managed multiple priorities while maintaining excellent customer service.
•Led and managed a team of Engineering Designers in the NCR Region, handling daily deployment, work assignments, technical queries, training, and performance evaluations.
•Ensured the quality and accuracy of all fiber optic network designs, maintaining strict adherence to the latest client standards and guidelines.
•Conducted Engineering Site Surveys and Joint Staking with Site Engineers, DPWH, Electric Cooperatives, and Row Officers to guarantee proper implementation.
•Utilized OSPMS Tool, Autocad, and Google Earth to document aerial and underground fiber optic cable routes and kept the fiber optic database updated and accurate.
•Managed project documentation by uploading AFI, Redline, and CEF Plans using Spatial Net OSPMS.
•Prepared and analyzed Summary Bill of Quantities (BOQ) and Bill of Materials (BOM).
•Key projects included: Globe Mini OLT (MILO), WTTX, Overlay, 2022 Sweep, Access, and Macro.
•Led and managed a team of Engineering Designers in the SLZ Region, handling daily deployment, work assignments, technical queries, training, and performance evaluations.
•Developed FTTH engineering designs (HLD and LLD) using CAD and Google Earth based on client requirements.
•Created accurate and detailed engineering plans following initial site surveys and performed Joint Staking to ensure proper implementation.
•Prepared and checked Bill of Materials (BOM) and Bill of Quantities (BOQ).
•Prepared plans and documents for Request to Attach (RTA) applications to Electric Companies.
•Prepared UAT Documents (Nap deployment, ODN Locator, Nap Serving and FTP).
•Attended client meeting and solved any issues encountered within project duration.
•Project experience: Globe Homerun Project - Mini OLT (MILO), Conventional, and Overlay.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.