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Bachelor of Science in Medical Technology
University of Baguio
More Info About Me
I am a self-motivated professional with over 13 years of experience in the area of customer service, lead generation, and the inbound/outbound sales industry. I also have years of experience in Social Media Management, Talent Management, Project Management, and E-commerce. My objective is to contribute to the success and development of each project and company that I work for by providing my services and developing the knowledge that I gained through previous work experience and general skills. I can assure you 100% completion with high-quality standards in all tasks, and fulfill my job with success.
My Skills and Competencies
E-commerce
Customer Service
Sales
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
September 2025
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May 2026
AMS E-Commerce
(English Freelancer | Chat Support)
♦I support 3 stores simultaneously (US, Germany, and Spanish stores)
♦I respond to email inquiries using Re-amaze.
♦I process replacements, refunds, discount codes, and shipping updates using Shopify
♦I get in touch with our Dispute team for PayPal threat or Chargeback concerns, supply chain team for shipping updates or concerns, and return & exchange team for damaged items via Discord and WhatsApp
January 2022
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November 2025
Century Games
(English Freelancer | Elite Chat Support)
♦I support 2 games (Bingo Aloha and Dragonscapes Adventure)
♦I respond to players' inquiries in real-time
♦I send messages to players who no longer play the game and entice them to play the game again.
♦I create monthly events with visuals to engage with the Elite players.
♦I send weekly tips to players on where they can find the energy king in Dragonscapes Adventure.
2021
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2023
Tier One Entertainment
(Partnerships Manager | Talent Manager)
♦To scale the Facebook Developmental Program
♦Help in improving the Facebook Developmental Program
♦Help creators be brand ready to attract possible brand partnerships.
♦Help creators with their content to be more engaging.
♦Managed a platform (GoPlayAsia).
♦To scale GoPlayAsia
♦Create a content plan for creators under GoPlayAsia to make their contents more effective.
2021
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2022
Anna Rainn
(General VA | Social Media Manager)
♦Administrative Tasks
♦Managing Facebook, Instagram and LinkedIn accounts
♦Creating contents for Facebook, Instagram and LinkedIn accounts
♦Lead Generation
2020
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2022
Xiioma
(Sales Representative | Appointment Setter)
♦Generating Leads
♦Cold Calling
♦Setting Appointment to prospects to talk to my Manager
2020
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2020
Neuphotic Asia Private Ltd (B2B)
(Sales Executive | Virtual Assistant)
♦We sell different types of PPE's (Personal Protective Equipment) globally.
♦I manage the Facebook Page and Email from customers from the website.
♦Generate Leads (look for potential clients from different businesses).
♦Look for external partners to help us find clients (send business proposals and conduct meetings). This is basically expanding my network.
September 2014
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December 2018
Convergy's
(Customer Retention & Telesales)
AT&T
Customer Retention:
♦ Pioneered AT&T Retention
♦ Dealt with angry and frustrated customers threatening to leave AT&T
♦ Turned detractors into advocates
Telstra Telesales
Sales Coach/ Subject Matter Expert
♦ Main job is to assist agents with their calls, whether call handling or product
knowledge
♦ Help Team Leaders with their deliverables via MS Excel or spreadsheets
♦ Create a PowerPoint presentation for team meetings
♦ Help Team Leaders or Operations Managers in determining the call drivers, sales
opportunities and others, and put it in an Excel file.
February 2011
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September 2014
NCO/ EGS/ Alorica
(Sales Coach/ Sales Representative)
♦ Started as a sales representative where I took inbound calls for Sprint
Telesales.
♦ Use different types of tools in making changes and and other tasks such as
processing orders, checking the eligibility of the customer, checking the
network availability and more.
♦ Up-sell products such as insurance and accessories especially to those who
just just got a new line of service
My Services
E-commerce
Managing inquiries, orders, refunds, shipping, and customer satisfaction.
Sales
Generating leads, building client relationships, and driving sales through effective communication.
Customer Support
Resolving inquiries, providing support, and delivering excellent customer experiences.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.