2016
Bachelors of Science in Computer Engineering
ACLC College
Meet Terence Joyce (TJ): Your Virtual Executive Assistant ⚡
Hi there! I’m Terence Joyce (TJ), a dedicated and detail-oriented Virtual Executive Assistant with seven years of experience supporting executives, teams, and businesses in reaching their goals.
With extensive experience dedicated to executive and operations support across startups and diverse industries, I bring a unique perspective that adds measurable value to any organization. I thrive on creating structure from complexity — ensuring leaders, teams, and operations run seamlessly.
• Organizational Support Expertise: From calendar and inbox management to project coordination, I ensure smooth, efficient, and well-prioritized executive functions.
• Master of Process Enhancement: Skilled at identifying inefficiencies, I streamline workflows and implement process improvements that help teams operate at their peak.
• Data & Operations Management: Experienced in building reports, dashboards, and standard operating procedures (SOPs) to drive data-informed decisions.
• Project Management & Team Leadership: Whether managing complex projects or guiding teams, I lead with focus, collaboration, and accountability to achieve strategic goals.
Areas of Expertise
➼ Executive & Administrative Assistance
➼ Calendar & Inbox Management
➼ Research & Data Management
➼ Project & Team Management
➼ Workflow & Process Optimization
Recognized for being proactive, detail-oriented, and highly reliable, I take pride in helping business owners and executives focus on growth — while I handle the details that keep everything running smoothly.
Available full-time, ready to start immediately, and committed to delivering results you can count on.
Let’s make your business operations simpler, smoother, and more productive.
My Skills and Competencies
Virtual Executive Assistance
Client Service
Research & Data Management
Team Leadership
Project Management
Workflow Automation
Social Media Management
Website Maintenance & Basic Design
Bookkeeping Support
Certificates
My Experience and Education
2025
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2025
The Executive VA
(Executive Assistant Intern | Team Leader)
Team & Project Coordination: Led and supported a team of interns, managed task boards, prioritized deadlines, and maintained structured workflows to ensure accurate, on-time project completion.
Executive Support & Communication: Managed executive calendars and emails, scheduled meetings with time-zone and conflict considerations, and prepared structured agendas, meeting notes, and action-oriented minutes.
Event & Travel Management: Coordinated end-to-end events and travel arrangements, including sourcing venues, booking flights/accommodations, organizing transportation, and delivering detailed client-ready itineraries.
Administrative & Financial Management: Maintained organized digital files, applied consistent naming conventions, and managed expenses by verifying costs and compiling reports in line with company policies.
Content Creation & Professional Branding: Designed client-ready presentation decks, created strategic social media content, enhanced professional branding through online portfolios, and applied effective client-communication strategies.
2025
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2025
Digital Bytes Financial Services
(BOOKKEEPING INTERN)
General Accounting & Bookkeeping: Performed end-to-end bookkeeping across Xero and QuickBooks Online, including conversion balances, journal entries, purchase orders, bills, quotes, estimates, invoices, repeating bills, expense recording, bank feeds categorization, and bank reconciliations.
Accounts Payable & Receivable Management: Managed AP and AR processes across both platforms, including bill monitoring and payments, estimates, statements of account, and accounts receivable aging.
Inventory & Asset Management: Maintained and monitored inventory records and transactions in Xero and QuickBooks Online to ensure accurate stock levels and cost tracking; maintained fixed asset registers and depreciation schedules.
Financial Reporting & Analysis: Generated financial, management, and operational reports to support business analysis and informed decision-making.
Workflow Automation & Document Management: Improved workflow efficiency by using Hubdoc within Xero and other integrated tools to automate document capture, streamline file imports, and maintain organized, accurate records.
Payroll & Tax Administration: Administered Xero payroll, including employee setup, payroll runs, and record maintenance; prepared BAS (Simple & Full) and IAS, and assisted with income tax preparation.
2020
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2025
Botkeeper PH
(Research (Marketing) Team - Senior Team Leader)
Leadership Team Development: Supervise a team of 4 members, enhancing productivity through strategic process improvements and data-driven approaches.
Process Improvement: Introduced new workflows and practices focused on data-driven decision-making, resulting in increased operational efficiency.
Data Management & Lead Enrichment: Conduct extensive market research and utilize additional tools to enrich 10,000 lead lists, boosting lead quality and targeting accuracy by 87%.
Lead Consolidation: Identify and manage duplicate leads, streamlining lead data to enhance database reliability.
Administrative Excellence: Perform routine administrative tasks with high efficiency, supporting smooth operation and management of team workflows.
2019
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2020
Shore 360, Inc.
(Virtual Assistant | Digital Admin Support)
Social Media Management: Handled job inquiries and engagement on the company’s Facebook page, responding to applicant inquiries daily and increasing interaction.
Job Postings Scheduling: Updated and organized job postings in MyRecruitmentPlus, ensured accuracy, and posted new listings weekly. Scheduled and managed job and blog posts on Facebook and LinkedIn, boosting post reach and engagement.
Blog Posting Optimization: Published and optimized blog articles to improve search visibility, resulting in increased organic traffic.
Social Bookmarking: Completed social bookmarking tasks, enhancing visibility of blog and job content across platforms and contributing to higher referral traffic.
Internal Marketing Support: Assisted in organizing and executing internal marketing events.
Administrative Marketing Duties: Performed various administrative and marketing tasks, reducing administrative workload by 50%.
2017
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2019
Yoonet Pty Ltd
(Virtual Assistant | System Developer)
Executive Assistance: Reported directly to the CEO (Business Coach), managing calendars, Inbox Zero email handling, and client communications.
Client Onboarding: Facilitated the onboarding of multiple clients, ensuring smooth transitions and proper adaptation to systems.
System Development: Built custom apps and webforms in Podio CRM with Globiflow automation, enhancing workflow efficiency for clients.
Tool Research & Integration: Researched and integrated web app tools to optimize Podio CRM, improving client operations.
Client Support: Provided ongoing client support and training on new system builds, reducing onboarding time and increasing adoption.
Business Flow Management: Oversaw multiple client workflows and tasks, ensuring timely completion and consistent quality.
Client Check-Ins: Led monthly client meetings, documented minutes accurately, and tracked follow-up actions.
Technical Support: Resolved technical issues promptly, maintaining high client satisfaction.
File & Data Management: Updated, organized, and maintained client records and databases, ensuring data accuracy and security.
Administrative Support: Delivered confidential administrative support, including process creation and documentation, enhancing client experience.
SEO Assistance: Assisted colleagues with basic SEO tasks, promoting continuous learning and professional growth within the team.
My Services
Administrative Support
Provides admin support by managing emails, calendars, organizing schedules, and coordinating meetings efficiently.
Client Engagement
Handles multiple clients, efficiently managing inquiries, concerns, and feedback with professionalism and empathy.
Project Management
Proficient in using project tools to organize tasks, track progress, and ensure timely and efficient delivery.
Research & Data Management
Performs online research, maintains databases, and ensures data accuracy and reliability.
Workflow Automation
Implements basic automation solutions to simplify repetitive tasks, streamline workflows, and boost efficiency.
People Management
Lead, coach, and support team members to excel, stay motivated, and maintain a positive, collaborative environment.
Social Media Management
Manage social media accounts, schedule content, apply basic SEO practices, and enhance overall online presence.
Website Development Basics
Manage websites using basic website management and HTML/CSS skills to enhance content, layout, and user experience.
Bookeeping Support
Provides bookkeeping support with Xero, maintaining accurate and organized financial records.
Testimonials
Taylor Wells
TJ is a rockstar team-member and a great leader as well. She reported to me and managed a team of 4 when we worked together. She was always going above and beyond. Can't find someone better for research, data cleanliness, and workflow management. Hope we get to work together again someday!
Benjamin Wright
I had the pleasure of working with Terence Joyce Gervacio, who was an integral member of our demand generation and marketing data enrichment team. Terence consistently delivered high-quality work, demonstrating a sharp eye for detail. Her ability to analyze and improve data workflows contributed significantly to our team's success. Terence’s dedication, expertise, and collaborative spirit make her an invaluable asset to any organization.
Jasmine Anne Reyes
I had the pleasure of working with Terence. Her exceptional administrative skills and experience were instrumental in alleviating repetitive tasks piling up within our team. Terence is highly efficient, eager to learn, and consistently focused on clearing hurdles while thinking one step ahead.
Thanks to her contributions, our team saw a 50% reduction in the heavy load of repetitive administrative tasks. Her strong sense of responsibility and remarkable efficiency enabled us to transition seamlessly from one project to the next. She is a talented, dedicated professional who goes above and beyond to help her team succeed.
Alex Luartes
I had the privilege of working with Terence/TJ, and I cannot recommend her enough. She is a trustworthy, resilient, and proactive professional who approaches every task with a goal-oriented mindset and exceptional attention to detail.
One of her greatest strengths is her ability to listen deeply and collaborate effectively, making her an invaluable team player. Additionally, she is a natural leader and an excellent trainer—I have learned so much from her professionalism and dedication.
Faye Pauline Pampo
As my team leader on the research team, she was highly detail-oriented, ensuring our outputs were thoroughly checked and met the highest standards before being delivered to our manager. Her ability to submit tasks ahead of deadlines demonstrates her excellent time management and proactive approach. Additionally, she is always willing to lend a hand and support team members, fostering a collaborative and positive work environment. Her commitment to the team and the quality of work makes her an invaluable asset to any organization.
Janine Erika Tayag
I had the pleasure of working with TJ as our senior lead, whose exceptional research skills and attention to detail made her an invaluable part of the team at Botkeeper. She brings dedication, and creativity making her a true asset to any organization. I highly recommend Terence Joyce to anyone seeking a reliable and talented professional.
Krizel Navoa
I had the pleasure of working with Terence, and I can confidently say she is an exceptional general virtual assistant. Her administrative skills are outstanding - she is highly organized, detail-oriented, and consistently ensures tasks are completed efficiently and to a high standard.
Whether managing schedules, handling correspondence, or tackling other administrative duties, Terence always brings professionalism and a proactive attitude. She’s a true asset to any team and someone I’d highly recommend to anyone in need of reliable and versatile administrative support.
Venus Rodrigo
From the moment we started working together, Terence demonstrated exceptional organization and initiative. She managed multiple tasks with ease, from coordinating meetings to handling research and administrative duties, always juggling priorities without compromising quality or efficiency.
Her work ethic, reliability, and positive attitude make her a true asset to any team. She consistently stays ahead of deadlines, anticipates needs, and brings both skill and heart to her work. It was a pleasure working with her, and I highly recommend her for any role.
Reinadith Pangilinan
I worked with Terence at Yoonet in different groups and had the chance collaborate. She is organized, reliable, and excellent at managing tasks. Her communication and problem-solving skills are top-notch. I highly recommend her as a Virtual Assistant!
Lou Jestel Agustin
I’ve had the pleasure of working alongside TJ Gervacio at Botkeeper, where she currently serves as Senior Lead of the Research Team. Since joining the team, she has demonstrated exceptional leadership, consistently driving impactful research initiatives. Before that, as a Demand Generation & Enrichment Marketing Associate, Tj made significant contributions to our marketing efforts through her data-driven approach and creative solutions.
TJ is a reliable and results-focused professional, always bringing a collaborative spirit to the table. It’s a pleasure working with her, and I highly recommend her for any future projects or opportunities.