2010-2015
BS Tourism Management
De La Salle Lipa
More Info About Me
Experienced in healthcare BPO, with strong skills in customer support, coordination, and problem resolution. Reliable, adaptable, and committed to delivering excellent service in fast-paced environments.
My Skills and Competencies
Medical VA
Data Entry
Certificates
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My Experience and Education
2021
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2022
Teletech Management Care Phils
(Customer Support Associate II)
I manage inbound inquiries from patients and providers to facilitate eligibility verification and provide clear explanations of benefits (EOB) and plan coverage. I am responsible for the end-to-end claims submission process and resolving complex billing disputes while maintaining high accuracy and HIPAA compliance. My focus is on simplifying healthcare logistics through effective communication and ensuring all parties understand their financial and service responsibilities.
2019
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2019
Concentrix Phils
(Customer Support Associate II)
I manage inbound calls to assist clients with subscription renewals, plan upgrades, and billing inquiries while ensuring a seamless user experience. I leverage strong problem-solving and communication skills to resolve technical account issues and provide personalized plan recommendations that drive customer retention. My role focuses on delivering high-quality support by accurately documenting interactions and maintaining top-tier customer satisfaction scores.
My Services
Medical VA
Medical Virtual Assistant