2010-2015
BS Tourism Management
De La Salle Lipa
Professional Summary
I am a dedicated and adaptable professional with experience in customer service, healthcare support, administrative work, and business operations. During the pandemic, I worked from home as a Healthcare Customer Service Representative, assisting members with healthcare and insurance-related concerns while handling sensitive information with professionalism and confidentiality.
My experience includes customer service, claims and insurance support, administrative tasks, data entry, sales coordination, and business operations. I am organized, detail-oriented, dependable, and comfortable working independently in a remote environment. I am also willing to learn new tools and processes and adapt to different work environments.
I am currently seeking an opportunity where I can utilize my experience, continue developing my skills, and provide reliable support while contributing positively to the success of the organization.
Customer Service
Healthcare Customer Support
Customer Service
Healthcare Customer Support
Insurance Verification
Benefits and Eligibility
HIPAA Compliance
Data Entry
Administrative Support
Remote Work
Certificates
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Customer Support Associate II
Healthcare Customer Service | Insurance and Benefits Support
2021
-
2022
Teletech Management Care Phils
(Customer Support Associate II)
* Provided remote, work-from-home customer support for the UnitedHealthcare Dental Plan.
* Assisted members with healthcare and dental insurance inquiries, benefits, and eligibility.
* Verified member information and insurance coverage accurately.
* Explained benefits, coverage, and billing-related concerns clearly and professionally.
* Handled sensitive member and insurance information in accordance with HIPAA guidelines.
* Documented customer interactions and updated account information accurately.
* Resolved member concerns while maintaining a high level of service and professionalism.
* Coordinated with internal teams and providers when necessary to address complex concerns.
2018
-
2019
Concentrix Phils
(Customer Support Associate II)
* Provided customer service and technical support for customers under the Microsoft account.
* Assisted customers with product, account, subscription, and service-related concerns.
* Troubleshot technical issues and guided customers through appropriate solutions.
* Explained product features, processes, and account information clearly and professionally.
* Verified customer information and maintained accurate account records.
* Documented customer interactions and resolutions in the appropriate systems.
* Escalated complex technical or account concerns to the appropriate support teams when necessary.
* Handled customer information with professionalism and maintained confidentiality.
* Delivered efficient and customer-focused support while meeting service quality standards.
2024
-
2025
Fregata Travel and Tours
(Sales Administrative)
* Assisted customers with travel inquiries, bookings, and other travel-related concerns.
* Coordinated with clients and suppliers to gather and provide accurate travel information.
* Prepared quotations, itineraries, and other travel-related documents.
* Handled administrative tasks, data entry, documentation, and record keeping.
* Assisted with sales coordination and followed up on customer inquiries and requests.
* Communicated with customers professionally through phone, email, and other channels.
* Organized client information, schedules, and booking details accurately.
* Provided timely assistance and maintained a high level of customer service.
* Supported daily office operations and other administrative tasks as needed.
Services Offered
Healthcare Customer Support | Customer Service | Administrative and Virtual Assistance
Healthcare Customer Support
Provided healthcare customer support, assisting members with insurance benefits, eligibility, claims, and dental-related