Bachelor of Business Administration and Accountancy, Major in Operations Management
University of Baguio
Hi! My name is Trisha Mae Fontanos-Flores, but you can call me Trish. I am 25 years old, happily married, and a proud parent to two wonderful fur babies, living in the cool and vibrant city of Baguio City, Philippines. I am a detail-oriented Virtual Assistant passionate about helping businesses maintain smooth backend operations and a strong online presence through dependable, confidential, and efficient remote support.
I hold a Bachelor of Business Administration, Major in Operations Management (BSBA - OM) from the University of Baguio a degree centered on optimizing workflows, logistics, and operational systems. I back this with extensive hands-on experience in high-volume data entry, database management, and administrative support across real estate outreach, government internships, and corporate projects. My data entry background focuses on high accuracy and record integrity, cross-referencing files to eliminate errors, performing routine database cleanup, tracking homeowner leads, managing DTRs, and verifying confidential document details before dispatch. I seamlessly combine these data management skills with core accounting tasks such as handling payables, receivables, bank reconciliations, and payroll as well as creative graphic design using Canva to craft clean media assets for your brand.
If you are ready to take routine administrative, data management, and financial burdens off your plate so you can focus on scaling your business, let’s connect! Contact me now and let’s discuss how I can keep your operations running seamlessly.
University of Baguio
Basic Bookkeeping: Logging Accounts Payable (AP), organizing receipts/invoices, updating sales reports, and assisting with payroll data.
Social Media Management (SMM): Designing posts and templates on Canva, drafting simple captions, updating content calendars, and scheduling posts.
Data Entry & Operations: Updating spreadsheets (MS Excel / Google Sheets), organizing cloud files, maintaining employee 201 records, and handling data annotation tasks.
Handle daily money tracking, including money coming in (receivables) and money going out (payables).
Responsible in closing the books at the end of the month and prepare basic financial or sales reports.
Calculate and input employee benefits or premium deductions to make sure payroll and insurance records are correct.
Check bank statements and invoices to make sure all numbers match and fix any mistakes.
Performing Administrative support
Responsible in paying bills
Preparing vouchers for cheques that are being released
Created personalized outreach letters for homeowners whose properties listing has been expired, offering cash offer and alternative selling solutions
Managed a lead-tracking spreadsheet with homeowner contact details
Cross-referenced offer data for accuracy and performed routine data cleanup to keep records current
Verified all letters for correct names, addresses, and details before sending
Coordinated with supervisor for content approval, maintaining confidentiality throughout
Assist Clients with their concerns or inquires.
Encode and input data from paper documents or digital files into the company’s database or software systems.
Monitor incoming and outgoing email documents.
Scanning, Filing and printing important documents.
Maintain records inventory and ensure proper organization of documents.
Arrange and Compute Daily Time Records (DTRs) of student interns or trainee and attendance tracking of employees.
Create after-activity reports for events and meetings to summarize outcomes and insights.
Design sample layouts for souvenirs and certificates to enhance event branding.
Organize 201 files (scanning, printing, filing)
Assist employees on how to navigate some software to make report.
Support other administrative tasks as assigned.
Managed corporate planning unit.
Assisted in checking quarterly plans and schedules.
Managed records of all incoming and outgoing shipments for audit purposes.
Assisted in checking records or requirements of tenants.
Double Checking of inventories and supplies for the past years
Scanning and filing of financial documents.
Encode and input data from paper documents into the company’s database or software system
Assisted customers with their flower orders, providing knowledgeable and friendly service.
Responsible in processing refund for orders when items were out of stock, ensuring customer satisfaction and trust.
Responsible in listing customer’s custom flower arrangements for special events, collaborating with clients to meet their specific needs and preferences.
Addressed and resolved customer issues promptly, enhancing the overall shopping experience.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Supports agents, brokers, and teams by handling administrative, marketing, and lead generation tasks.