Hi! I’m Trisha May Alabado-Timbang, but you can call me Trish. I’m currently 18 years old and will be turning 19 this October. I’m based in Polomolok, South Cotabato, Philippines, and I’m passionate about learning new skills, growing professionally, and finding opportunities where I can contribute my knowledge and dedication. I’m a motivated and detail-oriented individual who enjoys staying organized, helping others, and taking on new challenges.
I have experience in e-commerce, sales operations, customer service, and administrative support, where I handled tasks such as order processing, customer communication, data entry, inventory management, documentation, and coordinating with customers, suppliers, and team members. I am also currently studying in the aviation industry, taking Aircraft Maintenance Technician, which has helped me develop discipline, attention to detail, responsibility, and a strong commitment to following procedures. In addition, I have completed training as a Virtual Assistant, where I gained knowledge and practical skills in administrative support, data management, email communication, customer service, e-commerce support, online research, and using tools such as Google Workspace and Microsoft Office.
If you're looking for a reliable, organized, and dedicated General Virtual Assistant to support your business, I’d be happy to help. Whether you need assistance with administrative tasks, customer support, e-commerce operations, data entry, or day-to-day business activities, let’s work together! Feel free to message me or contact me for a discovery call so we can discuss how I can support your business and help make your workload easier.
Aviation Institute of General Santos
Accountancy, Business and Management
- Manage daily store operations and order processing on Shopify, ensuring accuracy
and timely updates.
- Respond promptly to customer emails regarding orders, inquiries, returns, and policy questions.
- Handle refunds, returns, and payment disputes professionally; explain policies clearly and offer
appropriate resolutions while protecting business interests.
- Track daily inventory levels, log task progress, and prepare regular status reports for review.
- Organize and maintain order details, customer information, and related documentation for easy
reference.
- Created and processed Purchase Orders (POs) based on customer and business requirements.
- Processed and followed up on pending customers orders to ensure timely fulfillment.
- Communicated with customers front email, regarding to their order status, and updates.
- Prepared commercial invoices and packing lists by creating and maintaining accurate Excel drafts.
- Created and managed invoices, re-invoices, quotations, and sales orders based on customer requests.
- Maintained and regularly updated task and order trackers so team members could easily monitor order status and progress.
- Assisted in fulfilling pending customer orders and coordinated order processing to minimize delays.
- Conducted outbound calls to customers aged and 65 and above regarding their healthcare insurance coverage and eligibility.
- Verified customer information and gathered required details based on the information and questions provided by the company's system.
- Asked customers relevant qualifying questions regarding their current insurances coverage and needs.
- Maintained professionalism, patience, and empathy when communicating with senior customers and handling different personalities and concerns.
-Identified customers who met the campaign's qualification criteria and were interested in learning more about insurance options.
- Warm transferred qualified and interested customers to a Licensed Insurance Agent for further assistance and discussion of available plans.
- Followed company policies, call scripts, data privacy requirements, and quality standards throughout customer interactions.
Handling sales-related documentation, quotations, invoices, sales order, purchase orders, and other administrative tasks
Managing customer emails, providing order updates, responding to inquiries, and maintaining professional communication.
Processing orders, fulfilling customer items, managing Shopify orders, and coordinating urgent purchase through platform
Maintaining customer, listing orders, inventory, and sales records using Excel and Google Sheets while keeping informat
Monitoring stocks, researching products and alternatives, and communicating with suppliers regarding product availabilit