Hey I am Trisha Yvonne

More Info About Me

Reliable and detail-oriented Medical Virtual assistant, E-commerce VA, Customer service VA with strong communication, organizational, and problem-solving skills. Experienced in handling administrative tasks, managing records, and 3 months of providing customer support in fast-paced environments. Highly adaptable, quick to learn new tools, and committed to delivering accurate, efficient, and professional support to help clients stay organized and productive.

Trisha Yvonne Lumbera Matanguihan
Batangas, Philippines
trisha.lumbera.matanguihan@gmail.com
Freelancer
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My Skills and Competencies

Chat Support
Patient care
Data entry
Affiliate marketing
Graphic design
Content creation
Calendar management
Video editing (Capcut)

Certificates

General Virtual Assistance Training
Medical Technology Internship Training
Phlebotomy

Customer Service

Amazon retail chat support
  • EXPERIENCE
  • EDUCATION
2025
BS Medical Laboratory Science

Arellano University

2022
Diploma in Phlemotomy

Lyceum of the Philippines University Batangas

October 13, 2025 - February 7, 2026
ALORICA
(Customer Service Associate)

Delivered fast and professional customer support through live chat, assisting with order tracking, delivery concerns, returns, refunds, replacements, and account-related issues.
Managed multiple chat conversations simultaneously while maintaining accuracy, empathy, and clear communication
Resolved customer concerns by following established guidelines, troubleshooting steps, and escalation procedures
Coordinated with supervisors and internal teams during escalations, providing complete case details to avoid delays and improve customer experience.
Consistently upheld quality standards, customer satisfaction, and professionalism in a high-volume environment

2024 - 2025
SANTA ANA HOSPITAL
(MEDICAL TECHNOLOGY INTERN)

Managed and updated digital records using Excel and hospital systems for accurate patient and laboratory documentation, including weekly patient census data.
Encoded requests and processed results using a Laboratory Information System (LIS) with strong attention to detail
Ensured proper organization, accuracy, and confidentiality of sensitive information

2024 - 2024
HEALTHWAY DMMC
(MEDICAL TECHNOLOGY INTERN)

Supported daily operations by encoding and releasing patient records and results through the LIS system
Assisted with timely reporting for both inpatient and outpatient cases to ensure smooth coordination between departments
Handled inbound calls, relayed messages, and addressed inquiries from hospital departments professionally

2023 - 2025
TIKTOK SHOP
(TIKTOK AFFILIATE)

Created engaging contents to showcase affiliate products to target audiences.
Planned and executed content strategies to increase visibility, engagement, and sales
Monitored clicks, conversions, and revenue using TikTok’s analytics tools; adjusted strategies for better results.

2022 - 2022
METRO SAN JOSE MEDICAL CENTER
(PHLEBOTOMY INTERN)

Performed accurate data entry and maintained laboratory and patient records
Gained exposure to essential clinical skills, including time management, attention to detail, and ethical practices in patient care
Enhanced interpersonal and communication skill through collaboration with healthcare staff

My Services

Customer support

Deliver exceptional customer support tailored for online businesses via email, live chat, and social media

E-Commerce Virtual Assistance

Provide reliable support for data entry, inventory updates, and admin tasks to keep stores efficient.

Content creation

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Social media management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Graphic Design

Crafting visually stunning graphics to enhance and solidify your brand's identity.

Data Entry/Web Researcher

Search the Internet for information on a wide variety of topics.

Medical Virtual Assistant

Scheduling appointments, handling correspondence, and managing records.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Batangas,
Philippines
Email :
trisha.lumbera.matanguihan@gmail.com


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