Results-driven professional with 9 years of experience in the BPO industry specializing in customer service, technical support, content moderation, data processing, and administrative support. Skilled in handling email, chat, and phone support while maintaining accuracy, professionalism, and strong attention to detail in fast-paced environments.
Experienced in data entry, records management, document verification, scheduling, customer support, and online platform operations. Also knowledgeable in social media support, content creation using Canva, and administrative tasks commonly used in Virtual Assistant roles.
A fast learner who is highly organized, adaptable, and capable of working independently or with a team. Currently transitioning into the Virtual Assistant industry with interest in General VA, Executive VA, Social Media Management, Data Entry, and Medical VA roles. Passionate about providing reliable support, maintaining efficiency, and helping businesses stay organized and productive.
Polytechnic University of the Philippines
Specialized in handling plagiarism and copyright infringement cases involving unauthorized use and redistribution of written content across the platform.
Performed detailed investigations on reported accounts, stories, and user activity to ensure compliance with copyright and community policies.
Executed appropriate enforcement actions, including content removals and account sanctions, while maintaining accuracy, fairness, and policy adherence.
Contributed to the protection of authors’ intellectual property and helped foster a secure and trustworthy digital environment for the writing community.
Demonstrated strong analytical, decision-making, and case management skills in resolving sensitive content moderation and policy enforcement issues.
Specialized in Trust & Safety operations through moderation and evaluation of user-generated content across digital platforms.
Enforced community standards by detecting and taking action against harmful, sensitive, and policy-violating content, including hate speech, explicit material, fraudulent activity, and misinformation.
Supported AI and machine learning initiatives through precise content annotation and data labeling to improve automated moderation systems.
Demonstrated strong analytical and decision-making skills in assessing complex moderation cases while maintaining accuracy and policy compliance.
Contributed to creating a safer and more reliable online environment for platform users and communities.
Assisted customers through chat support with billing inquiries, payment processing, account charges, credits, and service-related concerns.
Provided technical troubleshooting and resolution for telco-related products and services while ensuring excellent customer experience.
Recommended and promoted relevant products, upgrades, and services through effective upselling and cross-selling strategies based on customer needs.
Maintained professionalism and accuracy while handling multiple customer interactions in a fast-paced support environment.
Achieved customer service and performance targets by delivering timely resolutions and clear communication.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.