2015
Hotel and Restaurant Management
University of the Visayas
More Info About Me
Customer-focused Representative with strong communication, problem-solving and multitasking skills. Experienced in handling customer inquiries, resolving concerns, processing requests and providing accurate information. Skilled in maintaining customer satisfaction, meeting performance targets and working effectively. Reliable and committed to delivering professional and high-quality service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2025
ALLIED FUSION
(Retention Specialist)
Respond to cancellation requests by understanding why customers want to leave and offering appropriate solutions such as alternative plans, discounts, account credits or product recommendations within company guidelines.
2017
-
2019
TELEPERFORMANCE
(Customer Service Representative)
Handle inbound and outbound calls related to hotel reservations, bookings, cancellations and modifications.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.