BSBA major in Human Resource Development Management
Polytechnic University of the Philippines
I’m a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I’m an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I’m flexible, reliable, and possess excellent time-keeping skills.
Polytechnic University of the Philippines
Handle concerns/complaints of customers.
Suggest information about other products and services.
Providing customer satisfaction.
Selecting and explaining the best solution to solve the problem.
Assisting with reservations, cancellations, and modifications.
Responding to guest questions via email, phone, and OTA platforms.
Addressing complaints or issues (e.g., a room not being ready or a facility malfunction) with empathy and efficiency
Assisting in processing the payroll of the employees.
Supporting seniorsin the compliance with MOL requirements.
Ensuring employee records/ data are kept up to date at all times and properly maintained.
Facilitate company programsand activities.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Full responsibility for managing the day-to-day account function ensuring Sage and Xero are accurate and up to date.