2011
BSBA major in Human Resource Development Management
Polytechnic University of the Philippines
More Info About Me
I’m a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I’m an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I’m flexible, reliable, and possess excellent time-keeping skills.
My Skills and Competencies
Social Media Management
Bookkeeping Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2014
-
2015
Q2 - Deployed to Globe Telecommunication
(Customer Service Representative)
Handle concerns/complaints of customers.
Suggest information about other products and services.
Providing customer satisfaction.
Selecting and explaining the best solution to solve the problem.
2023
-
2025
Prim Short Stays Ltd
(Guest Communications Assistant)
Assisting with reservations, cancellations, and modifications.
Responding to guest questions via email, phone, and OTA platforms.
Addressing complaints or issues (e.g., a room not being ready or a facility malfunction) with empathy and efficiency
2015
-
2021
Falcon Pack (UAE)
(HR Executive)
Assisting in processing the payroll of the employees.
Supporting seniorsin the compliance with MOL requirements.
Ensuring employee records/ data are kept up to date at all times and properly maintained.
Facilitate company programsand activities.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping Specialist
Full responsibility for managing the day-to-day account function ensuring Sage and Xero are accurate and up to date.