2011
BS Computer Science
Cavite State university
Get To Know Me
I am a 35-year-old professional and a dedicated single parent of two. I hold a Bachelor of Science in Computer Science and have over five years of experience in customer service across real estate, BPO, travel, manufacturing, and mortgage services.
I started my career as a Real Estate Administrator, handling client inquiries and providing quality service for more than three years. I later worked as an International Travel Consultant with WNS and American Express, specializing in booking flights, accommodations, and transportation while assisting with basic credit card services.
I also gained experience as an Email and Order Processor in a manufacturing company, managing customer orders with accuracy and efficiency. Currently, I support borrowers in a mortgage account by assisting with loan applications, explaining documentation requirements, and providing updates throughout the loan process.
I am proficient in tools such as Salesforce, CRM platforms, SAP, and Global Distribution Systems like Amadeus and Sabre, with exposure to AI-powered applications. Committed to continuous learning, I regularly attend trainings to further develop my skills as a reliable and efficient Virtual Assistant.
Areas of Expertise
Social Media Management
Technical Support
Real Estate Listing Management
Communication and Administrative Support
CRM and Database Management
Data Research
Certificates
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Professional Experience
2025
-
2026
TATA Consultancy Services - BGC Taguig City
(Home Solutions Associate / Mortgage Processor)
Primary point of contact for borrowers, assisting with mortgage inquiries, loan applications, payments, escrow, and account updates via phone. Provides clear guidance on required documentation and loan status while ensuring excellent customer service and borrower satisfaction.
2023
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2024
ONSEMI - Alabang, Muntinlupa City
(Email and Order Processor)
Managed end-to-end customer order processing, ensuring accuracy and high service standards. Processed orders via phone, email, and online systems, maintained records in CRM/ERP platforms, and coordinated with warehouse, logistics, and sales teams to ensure timely order fulfillment and delivery.
2022
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2023
American Express International - BGC, Taguig City
(International Travel Consultant)
Assisted clients in planning and booking travel arrangements, providing guidance on destinations, accommodations, and transportation. Managed itineraries, including changes and cancellations, while resolving travel-related issues to ensure a smooth travel experience.
2021
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2022
WNS Global Services, Philippines - Alabang, Muntinlupa City
(International Travel Consultant)
Chase - Expedia Travel Account - US Based
Handled travel bookings through Expedia, including flights, hotels, and car rentals. Assisted card members with reservation changes, cancellations, and refunds using Amadeus GDS commands.
2016
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2019
SM Development Corporation (SMDC) - Pasay City
(Real Estate Administrator)
Respond to client inquiries about property listings, appointments, and buying or renting processes via phone or email. Maintain and update accurate client records in CRM systems.
How I Can Help Your Business
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Administrative and Customer Support
Manage email communications, prepare necessary documentation, and assist with travel planning and booking as required.