Bachelor in Business Administration Major in Management
Polytechnic University of the Philippines (PUP)
Hi there! I’m Vilma B. Cortez, a detail-oriented and dependable professional from Manila with years of experience in administrative support, operations, and client services. I take pride in keeping things organized, streamlining processes, and ensuring that every task—big or small—is done with precision and care. Whether I’m handling training logistics, managing executive schedules, or supporting client accounts, I always bring integrity, efficiency, and a can-do attitude to the table.
With over two decades of experience across respected institutions like the National Home Mortgage Finance Corporation, Asian Development Bank, and Soliman Security Services, I’ve developed a strong foundation in administrative coordination, data management, scheduling, document processing, and client communication. I’ve also conducted fieldwork, facilitated orientations, managed sensitive records, and worked closely with various departments to keep operations running smoothly.
My years of service have taught me the importance of clear communication, confidentiality, and attention to detail. Whether you're a solo entrepreneur or part of a fast-paced team, I can help you handle day-to-day admin tasks, manage documents, coordinate schedules, and support your business operations—efficiently and discreetly.
If you're looking for a trustworthy, experienced, and proactive Virtual Assistant to lighten your workload and bring clarity to your workflow—I’d love to be part of your journey. Let’s work together to keep your business organized, stress-free, and always on time.
Polytechnic University of the Philippines (PUP)
Prepare training materials for classroom use; Arrange the schedule of instructors as well as contacting them for their availability; Assist the Training Director in the preparation of programs towards the attainment of agency objectives pertinent to training; Prepare training schedule from time to time as the need arises; Accomplished forms needed by PNP-SOSIA (Supervisory Office for Security and Investigation Agencies) pertinent to our training; Assists all security officers and guards regarding the renewal of their licenses during training; Collate requirements of guards for inclusion in the preparation of their application of renewal of license; Update the President of the training school regarding guards with expired license; Monitor attendance of all guards/officers during training; Provide copies of the list of students (guards) to the Accounting Department officially enrolled for the necessary deduction of their training fees.
● Counsels clients and provides updates on the status of their accounts;
● Coordinates with delinquent borrowers regarding arrearages, offering
settlement options in updating the status of account of their housing loans;
● Conducts field and on-site counseling with borrowers and facilitates the
collection of loan amortizations;
● Distributes demand letters and notices to delinquent borrowers through
house-to-house visits;
● Attends to walk-in borrowers’ inquiries, providing account status updates
and computations of outstanding balances;
● Posts borrowers’ monthly amortization payments and issues demand letters
or notices to delinquent borrowers;
● Performs other related tasks that may be assigned from time to time.
Arrange flight bookings and hotel reservations of International Staff; Encoding of memorandums, letters and other communications; Screening and recording of phone calls; Arrange meetings and sending invite for the participants; Ensures that all incoming mails are properly distributed and recorded, and brought to the attention of concerned staff and must delivered on time; Ensures office filing systems and records are properly maintained and updated according to the existing framework.
Efficient appointment setter with strong calendar management skills and clear communication to ensure timely bookings.
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Professional responsible for managing the schedules and communications of key executives in their company.