Hello there! I'm Vivien Lou

General Virtual Assistant | Bookkeeper | Data Entry Specialist

I characterized myself as a dependable team member, organized, and a lady with a history. In order to broaden and comprehend my understanding of the current, fast-paced industry and be able to work efficiently, effectively, and successfully. I enrolled in various online courses to broaden and deepen my understanding, develop and build my expertise, increase my knowledge, sharpen my abilities, and hone to polish my talent and skills.

Vivien Lou P Noguera
Manila - NCR, Philippines
vvienoguera25@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

ADMINISTRATIVE MANAGEMENT
OFFICE MANAGEMENT
BOOKKEEPING
TIME MANAGEMENT
EVENT AND TRAVEL MANAGEMENT
LOGISTICS COORDINATION
CALENDAR MANAGEMENT
FILE ORGANIZATION
DATA ENTRY SPECIALIST
REMOTE COLLABORATION

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
1995-1999
Secondary Education

IMMACULATE CONCEPTION COLLEGE

1989-1995
Intermediate

BLESSED CHRIST CHILD MONTESSORI

1999 - 2003
Bachelor of Science Major in Tourism

CENTRO ESCOLAR UNIVERSITY

OCTOBER 2023 - 2026
TYG LOGISTICS CORPORATION
(ADMINISTRATION MANAGER | BOOKKEEPER)

• Directly reporting to CEO-President of daily activities of the team, taking actions by responsibly owning accountability if unforeseen circumstances and decision-making arise in the absence of the CEO-President.
• Managing heavy-load administrative tasks, time management, setting schedules and appointments, creating presentations, and preparing reports.
• Maintaining that all files are updated and accessible at all times, stored, and backed up through Google drive, One drive, USB, and external hard drive) to avoid data loss.
• Managed important workstreams and data management, and contributed to the development of the company's Enterprise Resource Planning (ERP) and comprehensive project plans by analyzing and interpreting data.
• Maintenance of the firm's Enterprise Resource Planning (ERP) modal structure for analyzing data and organizing statistics physically and digitally structured.
• Helped put suggested ideas into practice, such as process visualization and system integration assistance on the company’s Enterprise Resource Planning (ERP).
• Managed day-to-day HR functions, such as onboarding policies and procedures, employee-management communication, leave benefits, and payroll administration.
• Accurately entering DTR (Daily Time Record) on time, and preparation of the employee salary and incentives in the HRIS-Payroll system. Submission of GMB government-mandated benefits into the relevant CRM (SSS, PHILHEALTH, and PAGIBIG).

AUGUST 2025 - MAY 2026
G1 LOGISTICS SERVICES (A subsidiary of Tyg Logistics Corporation)
(OPERATIONS MANAGER)

• Developing plans and arrangements to guarantee the delivery of import cargoes
• Organizing waybill, invoices, billing preparations, and communicating with warehouse staff and other channels for logistics arrangements.
• Ensure the preparation of relevant documents is properly endorsed prior in delivering and returns of FCL/MTY import shipments booking to be picked up and returned to the port yard.
• Implemented cost-control measures resulting in a reduction in operating cost by 30% and increased profitability by 40%.
• Examining expense data to produce suitable cost estimates and pricing standards for import cargo shipping.

OCTOBER 2022 - JANUARY 2024
B.L. LOGISTICS SERVICES
(OPERATIONS MANAGER)

• Handles the general and operations management of trucking deliveries and quarry site operations. Supervising by communicating with truck drivers and their assistants to ensure their safety.
• Procurement of scheduled delivery to the site and ensures that the aggregates are delivered to the client-specified destination.
• Handle the daily report, preparation of payroll, and operational expenses such as fuel consumption, and conduct onsite visitation for regular checking of loading of sources to designated areas.
• Prepares waybill, invoices, billing, quotation, pricing, and costing for delivering hauled aggregates.
• Preparation of inventories such as fuel usage, tires, lube, oils, and intact truck parts. Purchasing items and truck supplies that are out of stock, and coordinating with service technicians for periodic maintenance of excavators and truck units.

JULY 2022 - OCTOBER 2022
DIRECTV FIBER | VXI GLOBAL SOLUTIONS, PHILIPPINES
(CUSTOMER SUPPORT REPRESENTATIVE)

• Responds to customer inquiries, offering solutions, maintaining a rapport with the client’s concern, and was able to fixed at the end of the call.
• Handling incoming and outgoing calls, emails, and chat to advertise current promotions to potential customers.
• Processing of client’s subscriptions and plans and providing technical assistance for DirecTV's and DTV Fiber products and services, assisting customers to upgrade or downgrade their fiber optic subscriptions, diagnosing issues, and walking through customers step by step.
• Updating records by utilizing software systems and internal CRM for interactions to resolve issues accurately.
• Offering customers product information and assisting them in selecting budget-friendly DirecTV packages and add-ons.

2021 - 2022
EXPEDIA | WNS GLOBAL SERVICES, PHILIPPINES
(UA - CALL SUPPORT REPRESENTATIVE)

• Handle calls from customers regarding reservations, booking confirmations or cancellations, and guest refund or rebooking requests (such as hotel bookings, car rentals, VRBOs, and cruises).
• Verifying the details and information provided by the guests. Respond timely to customer concerns and inquiries via phone, chat, and email for online booking platforms to meet and ensure guest satisfaction.
• Customer data privacy is practiced. Client information is protected by handling with strict confidentiality.
• Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives and third -party booking details efficiently while on VOIP/SOFTPHONE and other online travel systems in reservations provided by the company
• Providing the customer details of hotel location, room categories, pricing options (price match), and booking conditions that meet their needs, offering promos to customers along with information, price-match, seasonal discounts, or loyalty program benefits.
• Helping and supporting other team members when they can't resolve customer concerns and were not able to provide solution in their end during the absence of team leaders and supports.

2013 - 2018
L.A. Marketing & General Services
(REAL ESTATE FACILITATOR - FREELANCE)

Handling Real Estate facilitation and transaction negotiations. Administer documentation

2007 - 2008
NEW SIMULATOR TRAINING CENTER OF THE PHILIPPINES
(MARKETING OFFICER)

• Develop and perform wide-ranging marketing strategies and campaigns that align with the company's goals and objectives.
• Lead, mentor, and manage a high-performing sales approach by promoting a collaborative and results-driven work setting.
• Monitor brand consistency across marketing networks and resources.
• Make sure that clients who send personnel to the center for upskilling training have completed their courses by providing them with certificates along with after-training reports.

2006 - 2007
GMA Rural Bank Inc.
(New Accounts Associate)

• Managed new and existing clients of their bank accounts.
• Entering data of client's information accurately with strict confidentiality
• Assisting the Bank Branch Manager and Cashier clerical tasks for the transactions of the day.
• Prepares daily reports of the newly opened account and balance sheets

My Services

ADMINISTRATIVE ASSISTANT

Adhere to the institutional compliance of the logistics and importation industry.

BOOKKEEPING

Provide quantitative and qualitative data analysis in developing strategic recommendations to the management

HR-PAYROLL

Accurately entering DTR (Daily Time Record) on time, and preparation of the employee salary and incentives in the HRIS-P

OPERATIONS MANAGEMENT

Implemented cost-control measures resulting in a reduction in operating cost by 30% and increased profitability by 40%.

CUSTOMER SUPPORT REPRESENTATIVE

Develop and maintain strong relationships with partners, agencies, and vendors to support

EXECUTIVE ASSISTANT

• Managing heavy-load administrative tasks, time management, setting schedules and appointments, and preparing reports.

Testimonials


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Manila - NCR,
Philippines
Email :
vvienoguera25@gmail.com


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