2008
Bachelor of Science in Computer Engineering
Notre Dame University
More Info About Me
I’m an independent, fast-learning Executive Assistant who thrives in fast-paced, early-stage environments. With a background in quality assurance and customer support, I bring a sharp eye for detail, clear communication, and a calm, get-it-done attitude.
I’m easy to work with, highly adaptable, and proactive. I don’t wait to be told what to do. Whether it’s managing your inbox, coordinating your calendar, or keeping your projects moving, I focus on making your day easier and your time more valuable.
If you’re looking for someone who takes initiative and just gets it, I’m your person.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Email Management
Calendar Management
Project Management
Meeting Management
Event Management
Travel Management
Expense Management
Presentation Management
Certificates
My Experience and Education
2022
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2025
Freelancer / GOAT Group
(QA Specialist)
Served as QA Specialist at GOAT, auditing support emails, analyzing CSAT/DSAT data, and driving service improvements through performance insights. Collaborated in calibration sessions to ensure scoring consistency, maintained real-time agent data, and coached team members to boost quality and customer satisfaction. Leveraged metrics and operational knowledge to enhance support delivery and align with business goals.
2018
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2022
Freelancer / GOAT Group
(Customer Experience Specialist)
Served as QA Specialist at GOAT, auditing support emails, analyzing CSAT/DSAT data, and driving service improvements through performance insights. Collaborated in calibration sessions to ensure scoring consistency, maintained real-time agent data, and coached team members to boost quality and customer satisfaction. Leveraged metrics and operational knowledge to enhance support delivery and align with business goals.
My Services
Social Media Management
Strategic content posting, engagement, and account management to maintain a consistent and professional online presence.
Data Entry
Accurate and efficient data entry ensuring organized records and reliable information for daily business operations.
Customer Support
Professional customer support delivering timely, empathetic responses to inquiries, issues, and service needs.
Executive Operations Management
End-to-end executive support managing schedules, communications, meetings, travel, projects, and events for operations.
Administrative Support
Reliable day-to-day support handling tasks, documentation, coordination, and organization to keep business operations ru
Light Bookkeeping
Accurate tracking of expenses, invoices, and records to support organized finances and clear, up-to-date reporting.