2015
Bachelors of Science in Business Administration
St. Nicolas College
More Info About Me
Detail-oriented and proactive professional with extensive experience in team supervision, performance analysis, and organizational support within fast-paced BPO environments. Skilled in managing administrative workflows, coordinating with cross-functional teams, and ensuring seamless communication between executives, clients, and staff. Proven ability to handle confidential information, schedule and prioritize tasks efficiently, and provide high-level support that drives operational excellence.
My Skills and Competencies
Social Media Management
Customer Relationship Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2026
Teleperformance
(Technical Support Team Leader)
Oversaw daily operations of a Microsoft support team, managed performance metrics and reporting, ensured compliance with company standards, and coordinated staff development and executive communications.
2016
-
2025
TTEC
(Customer Service Team Leader)
Led team operations by bridging management and staff, analyzing performance data to drive improvements, organizing trainings and initiatives, and supporting leadership through reporting and operational coordination.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Expert
Handling customer inquiries, complaints, and feedback