2015
Bachelors of Science in Business Administration
St. Nicolas College
More Info About Me
Detail-oriented Executive Assistant with experience in team supervision, performance analysis, and organizational support. Skilled in managing administrative workflows, coordinating with cross-functional teams, and ensuring seamless communication between executives, clients, and staff. Proficient in video editing and GoHighLevel for content creation, CRM, and automation. Proven ability to handle confidential information, prioritize tasks, and deliver high-level support that drives operational excellence.
My Skills and Competencies
Go High Level
Video Editor
Social Media Management
Customer Relationship Expert
Data Entry
Executive Assistant
Certificates
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My Experience and Education
2025
-
2026
Teleperformance
(Technical Support Team Leader)
Oversaw daily operations of a Microsoft support team, managed performance metrics and reporting, ensured compliance with company standards, and coordinated staff development and executive communications.
2016
-
2025
TTEC
(Customer Service Team Leader)
Led team operations by bridging management and staff, analyzing performance data to drive improvements, organizing trainings and initiatives, and supporting leadership through reporting and operational coordination.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Expert
Handling customer inquiries, complaints, and feedback
Executive Assistant
Skilled in calendar, email, and operations management, ensuring seamless executive support and efficiency
Video Editor
Video Editor skilled in cutting, storytelling, and visual effects, delivering engaging, high-quality content for digital
GoHighLevel Specialist
GHL Specialist skilled in CRM, funnels, automations, lead management to optimize workflows and drive conversions