Hey I am Wyn

More Info About Me

I have a well-rounded background in customer service, social media, operations, and people management, supporting both U.S.-based clients and internal teams.

I started in voice, chat, and email customer service with companies like Walmart and AT&T, where I built strong communication, problem-solving, and client-facing skills. I then expanded into e-commerce and administrative support, working with tools like Shopify, Google Workspace, and Microsoft Office to handle scheduling, documentation, and customer workflows.

In social media, I’ve managed multi-platform content strategies, content calendars, community engagement, and analytics—driving a 40% engagement increase and 2,000+ organic followers. I also led outreach teams for a U.S. client, improving reply rates and reducing no-shows.

Most recently, I worked as an HR Manager, leading recruitment, onboarding, and performance management, which strengthened my leadership and ownership mindset. Overall, I bring strong organization, clear communication, and a results-driven approach to every role.

Wyn Jhon Lovido
Padada, Philippines
wynjhonlovido22@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator
Executive Assistant
Administrative Support
Customer Service Representative
Human Resources Manager
Video Editing
English Tutor

Certificates

Certified Virtual Training
PRO VA Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
Aug 2023
Tertiary Level

Southeastern College of Padada Inc.

BSED - ENLISH/With Honor

License Professional Teacher

Apr 2018
Secondary Level

Padada National Highschool

General Academic Strand

Apr 2012
Primary Level

Mariano Sarona Elementary School

Nov 2024 - Jan 2026
The ParadigmVA
(Human Resources Manager)

Led end-to-end recruitment, onboarding, and offboarding processes

Managed employee relations and grievance handling

Developed and implemented HR policies

Oversaw performance evaluations and employee development

Administered payroll and benefits

Partnered with leadership on workforce planning and engagement

Mar 2023 - Sep 2024
CubeWorkPH
(Social Media Specialist)

Executed multi-platform content strategies (FB, IG, TikTok), driving a 40% boost in
engagement

Managed content calendars, scheduled daily posts, and monitored DMs and
comment sections

Created branded visuals and short-form videos using Canva and CapCut

Delivered weekly analytics reports and adjusted strategies based on performance
data

Increased page followers by 2,000+ organically in under 6 months

Jan 2022 - Jan 2023
WeWhiten
(Social Media Marketing Manager)

Led a team of 10 outreach agents to engage potential clients via Instagram &
Facebook

Took over warm leads to deliver personalized promotions and close bookings,
averaging 80–100/month

Reduced appointment no-shows by 30% through consistent reminders and client
follow-up

Developed DM scripts and tracking sheets, increasing team reply rate by 60%
Reported performance and campaign insights weekly to improve outreach efficiency

Jul 2020 - Dec 2021
iQor Global & VXI Global
(Customer Service Representative (CSR) – Walmart & AT&T)

Handled customer inquiries, billing concerns, returns, exchanges, and account updates via voice, chat, and email

Provided timely support and product/service recommendations to clients

Maintained professional communication while following service standards and platform workflows

Proactively followed up with clients to ensure satisfaction and retention

Jun 2020 - Jun 2024
Native Camp
(ESL Teacher)

Delivered 1,000+ virtual ESL lessons tailored to individual learner needs

Created engaging lesson plans that improved student retention by 25%

Provided timely feedback and encouraged interactive participation

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Graphics Design/Video Editing

Transform your brand with expert 3D graphic design and professional video editing

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Executive Assistant

Detail-oriented Executive Assistant helping leaders manage time, tasks, and business operations

Human Resources

HR support specializing in recruitment, employee records, onboarding, and people operations.

Customer Service Representative

Customer service support handling calls, emails, chat, and customer issue resolution.

Online Teacher

Virtual teacher helping students learn through structured and engaging lessons.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Padada,
Philippines
Email :
wynjhonlovido22@gmail.com


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