2019
BS Architecture
Cebu Institute of Technology - University
More Info About Me
Customer service professional with 6+ years of experience supporting e-commerce, telecommunications, healthcare, and financial service accounts, providing multichannel assistance via phone, chat, and email. Skilled in account management, billing support, order processing, basic technical troubleshooting, and handling high-volume inquiries with accuracy, professionalism, and timely resolution.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2025
Group.one
(Customer Service Representative)
Provided chat and email support, resolving customer inquiries and complaints regarding webhosting with accuracy and empathy while collaborating with internal teams to escalate and resolve technical issues efficiently.
2022
-
2025
Intouch CX
(Merchant Support Advisor)
Supported Shopify merchants through phone, chat, and email by resolving order, billing, and technical concerns, managing multiple cases, and coordinating escalations to ensure smooth merchant operations.
2025
-
2025
Concentrix
(Customer Care Representative)
Handled chat and outbound support for account management, billing, payments, and device upgrades, while assisting customers with basic troubleshooting and timely issue resolution.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.