2018
Bachelor of Science in Business Management Major in Marketing
Cavite State University Silang Campus
More Info About Me
A customer service representative expert with over 3 years of experience in BPO Industry to Telecommunication company in Australia. Has experienced to bring engagement and reviews to local brands for being Brand ambassadress. Has strong computer skills and ability to handle various administrative tasks. Committed to delivering high-quality work with accuracy and efficiency.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Concentrix
(CSR)
Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer requests via inbound and outbound for products services and company information.
2018
-
2019
Manila Southwoods Golf and Country Club
(Front Desk Receptionist)
Maintained files and records by implementing effective filing systems that boosted efficiency and organization. Answered multi line phone system to respond to inquires and transfer calls to correct departments and personnel. Retrieved mail, packages and documents on behalf of guest, promptly verifying receipt and arranging for pick up or transmittal.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.