Hey I am Zen

TalentPop
(E-commerce Customer Support Specialist)

As an E-commerce Customer Support Specialist, I deliver exceptional customer service by handling customer inquiries, processing orders, managing cancellations and refunds, and assisting with order tracking and delivery concerns. I ensure subscription accounts are managed accurately, including updates, renewals, skips, cancellations, and billing inquiries.
I collaborate closely with fulfillment teams to ensure timely, accurate order processing and resolve issues throughout the customer journey. Using Shopify as my primary CRM platform, I manage customer accounts, orders, and support requests while maintaining detailed and accurate records.
I am experienced using e-commerce support tools, including Shopify, Recharge, Gorgias, Redo, Social Snowball, and Okendo to manage customer interactions, subscriptions, returns, affiliate inquiries, and customer reviews. I also respond to customer feedback and reviews, helping maintain brand reputation and customer satisfaction.
My focus is on providing clear, timely, and solution-oriented support that strengthens customer relationships, enhances the customer experience, and contributes to overall business success.