2020
Bachelor of Science in Tourism Management
Our Lady of Fatima University
Your trusted partner for virtual support
My name is Ama Mitzi Khate Dizon, though most people call me Khate. I’m a 26‑year‑old professional from Angono, Rizal, Philippines, driven by motivation, attention to detail, and a commitment to providing reliable, efficient, and high‑quality support. With adaptability, strong organizational skills, and a solid work ethic, I thrive in fast‑paced environments where precision, time management, and clear communication are essential. I take pride in managing multiple responsibilities at once while maintaining professionalism and consistently meeting deadlines.
Through both education and hands‑on experience, I’ve built a strong foundation in accuracy, organization, and detail‑oriented work. I quickly adapt to new tools, systems, and workflows, and I value efficiency, reliability, and clear communication—especially when managing information, supporting projects, and meeting deadlines. I’m dedicated to delivering consistent, high‑quality results while continuously learning and expanding my expertise.
If you’re looking for a dependable, adaptable partner who will treat your business with care, I’d be glad to help streamline operations and ease your workload. I’m easy to collaborate with, consistently reliable, and you can trust me to handle daily administrative tasks so you can focus on your bigger priorities.
My Skills and Competencies
Data Entry and File Organization
Report Preparation and Documentation
Email, Calendar, and Schedule Management
Virtual and Administrative Assistance
Time Management and Attention to Detail
Remote Work and Independent Task Handling
Multi-tasking and Flexibility
Customer Service
Client Communication and Relationship Management
Appointment Booking and Coordination
Certificates
×
![]()
My Experience and Education
2026
-
2026
ProVA Philippines
(General Virtual Assistance - Intern)
During my General Virtual Assistance Training at ProVA Philippines, I gained hands‑on experience in essential VA tasks such as data entry, information management, and backend support. Under the guidance of my mentor, I worked on projects like building a customer database in Google Sheets, which strengthened my skills in organizing data, maintaining accurate records, and meeting deadlines efficiently. This training enhanced my attention to detail, technical proficiency with digital tools, and ability to manage tasks systematically, preparing me to deliver dependable and professional support as a Virtual Assistant.
2025
-
2026
Direct Client - Freelance
(Contracts Manager (Part-time))
Negotiated and managed 30+ client and contractor agreements with zero compliance violations.
Implemented contract tracking system that reduced renewal delays by 40%.
Identified and mitigated contractual risks, decreasing potential disputes by 25%.
Streamlined templates and workflows, cutting drafting time by 20%.
2024
-
2025
Concentrix
(Live Chat Customer Service Representative)
Resolved 80+ daily customer inquiries with a 95% satisfaction rating.
Reduced average resolution time by 20% through optimized use of GDS tools.
Processed payments, refunds, and vouchers totaling $500K+ with zero errors.
Supported Airpoints members, improving loyalty program response efficiency by 15%.
2023
-
2023
Direct Client - Freelance
(Social Media and Content Assistant (Part‑Time))
Grew Instagram following by 40% in 6 months through targeted content strategy.
Designed 50+ branded graphics and produced 20+ reels, boosting engagement by 25%.
Scheduled and coordinated 15+ podcast guest appearances via Podmatch.
2022
-
2024
Area Ten
(Virtual Assistant (Data Entry))
Processed 10,000+ records with 99.8% accuracy, supporting marketing audits.
Managed and responded to 200+ daily emails, ensuring 24‑hour SLA compliance.
Maintained organized digital filing system, reducing retrieval time by 30%.
2020
-
2022
SafePassage Solutions
(Virtual Administrative Assistant)
Oversaw inbox management of 150+ daily emails, achieving 100% timely responses.
Coordinated executive calendars and prepared agendas for 50+ meetings.
Drafted and edited 100+ business documents, improving communication clarity.
Maintained digital filing systems, reducing document retrieval time by 25%.
My Services
Medical VA
Manage patient records, schedule appointments, handle confidential documentation, and support healthcare workflows.
Data Entry
Accurately input, update, and organize data in spreadsheets and databases while ensuring consistency and efficiency.
Administrative & Executive Assistance
Reliable admin support: email, calendars, meetings, documents, reports, accurate and on time.
Scheduling & Coordination Services
Appointment scheduling, bookings, calendar coordination, and clear communication to keep teams organized and on track.
Customer Service & Client Support
Assisting with inquiries, resolving issues, and ensuring a smooth and positive experience for clients.