2020-2023
BACHELOR OF SCIENCE IN ACCOUNTANCY
NATIONAL UNIVERSITY - BACHELOR OF SCIENCE IN ACCOUNTANCY
Your Trusted Lifetime Investment Virtual Assistant
A versatile and detail-oriented professional focused on streamlining workflows, improving organizational efficiency, and delivering reliable support across administrative and creative operations. Known for maintaining accuracy, ensuring smooth day-to-day processes, and contributing to well-structured and efficient business performance.
I provided customer support for US-based clients, strengthening my expertise in technical support and data entry while helping users successfully set up, troubleshoot, and optimize their operations. At ScrapCATapp, I progressed from Junior to Senior Customer Service Specialist, managing high-profile accounts, resolving real-time customer concerns, and supporting peers through training and guidance. As an Accounting Associate, I handled key accounting workflow tasks and applied my Degree in Accounting to ensure accuracy, efficiency, and well-organized financial processes across the company.
My experience as an Accounting associate in Accounting firms, combined with my role as a Social Media Manager, has strengthened my skills in communication, digital coordination, and data management. I have also expanded my creative and digital marketing expertise through freelance collaborations with leading media networks, where I managed content and supported brand growth across various platforms.
Furthermore, my experience in operations and e-commerce management has enhanced my ability to streamline processes, improve workflow efficiency, and deliver a seamless customer experience. With a strong foundation in both administrative and creative functions, combined with proven leadership and adaptability, I consistently contribute to organized, efficient, and results-driven business operations.
PROFICIENCIES
Bookkeeping
Email Management
Calendar Management
Graphics Design And Editing
Social Media Management
Data Entry
Real Estate Virtual Assistant (REVA)
Content Creator
Certificates
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CAREER HIGHLIGHTS
January 2024
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December 2025
ScrapCATapp
(Senior Customer Service Specialist)
Technical Troubleshooting: Leads the resolution of complex synchronization errors and mobile application glitches; specifically managed and cleared ScrapCATapp_Temp_Images folders to ensure successful two-way data sync for sellers.
Seller Operations Support: Provides high-level operational guidance to sellers, streamlining their tablet synchronization process and improving overall application uptime by 30%.
Account Management: Oversees transaction limits and account status inquiries, ensuring a seamless user experience within the digital business platform.
Process Optimization: Developed standard operating procedures (SOPs) for clearing application caches and resolving database conflicts, reducing repetitive support tickets.
January 2024
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May 2024
JRs Tech Hub Gadget Store | Social Media Manager (Project-Based)
(Digital Brand Strategy and Performance Marketing)
Growth-Oriented Content Pillars: Engineered a data-driven content strategy for Facebook and Instagram, focusing on high-interest gadget reviews and real-time tech updates that drove a 30% surge in organic reach and audience engagement.
Competitor & Trend Analysis: Conducted weekly market research on the latest tech trends and pricing, ensuring the brand remained a top-of-mind destination for gadget enthusiasts.
Campaign Analytics: Monitored key performance indicators (KPIs) to refine posting schedules and content formats, consistently improving the brand's digital footprint and community growth.
Creative Content Production & Visual Storytelling
High-Conversion Multimedia Design: Spearheaded the production of premium marketing collaterals, utilizing professional design suites to create visually striking assets that highlighted the unique selling points (USPs) of the store’s inventory.
Short-Form Video Strategy: Conceptualized and edited high-energy Reels and TikTok-style content, showcasing unboxings and "quick-look" reviews that increased product inquiries and viral potential.
Brand Consistency: Maintained a cohesive visual identity across all platforms, ensuring that every graphic and video aligned with the store's "Tech Hub" professional aesthetic.
Community Management & Revenue Generation
Lead Conversion Mastery: Transformed the social media comment section and inbox into a sales funnel, proactively addressing technical inquiries and converting casual engagements into qualified sales leads.
Reputation Management: Acted as the primary voice of the brand, managing customer interactions with a high level of technical proficiency and professional courtesy, resulting in improved customer trust and repeat business.
Strategic Engagement: Implemented proactive community management tactics, such as polls and interactive Q&As, to foster a loyal customer base and increase overall brand sentiment.
June 2023
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December 2023
Athena Executive Academy | Executive Virtual Assistant (Partner)
(Administrative Excellence and Strategic Inbox Management)
Executive Gatekeeping: Served as the strategic first point of contact for high-level executives, meticulously filtering internal and external communications to prioritize high-value tasks and protect executive focus.
Inbox Zero Mastery: Engineered a highly efficient email filing and labeling system that transformed cluttered inboxes into streamlined workflows, maintaining "Inbox Zero" daily while ensuring no critical inquiry was left unanswered.
Professional Correspondence: Drafted and refined sophisticated business communications and executive briefs, maintaining a consistent professional voice across all stakeholder interactions.
Strategic Scheduling & Global Logistics Coordination
Complex Calendar Architecture: Orchestrated intricate, high-density calendars across multiple international time zones, proactively identifying and resolving overlapping commitments to maintain a 95% conflict-free schedule.
End-to-End Travel & Logistics: Managed comprehensive travel arrangements, including multi-city itineraries, visa requirements, and venue bookings, while anticipating potential disruptions to ensure seamless executive mobility.
Meeting Lifecycle Management: Spearheaded the coordination of board meetings and executive huddles, including agenda preparation, minute-taking, and the tracking of actionable deliverables to ensure project continuity.
January 2022
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May 2023
MyOutDesk Philippines | Real Estate Virtual Assistant (REVA)
(Operations Management and Lead Cultivation)
Workflow Optimization: Architected and streamlined end-to-end real estate workflows, reducing administrative bottlenecks and increasing team productivity by 30%.
Database & CRM Integrity: Expertly managed high-volume lead databases and CRM platforms (e.g., Chime, LionDesk, KVCore), ensuring 100% data accuracy, lead tagging, and automated follow-up drip campaigns.
Listing Coordination: Spearheaded the end-to-end listing process, from drafting compelling property descriptions and managing MLS entries to coordinating professional photography and virtual tours.
Transaction Coordination & Stakeholder Liaison
Escrow & Closing Management: Acted as the central point of contact during the escrow process, meticulously tracking contingencies and ensuring all legal disclosures were signed and submitted ahead of deadlines.
Strategic Communication: Facilitated seamless correspondence between buyers, sellers, lenders, and escrow officers to resolve potential hurdles, ensuring a 98% on-time closing rate for property deals.
Compliance Oversight: Reviewed all transaction documents for completeness and accuracy, maintaining strict adherence to state-specific real estate regulations and brokerage requirements.
My Services
Social Media Management
Remember, finding the right tool depends on your specific needs and preferences.
Bookkeeping
A record of all the business’s financial transactions, including all its accounts and their balances.
Admin Support
Supports the general administrative functions of a wide variety of academic or administrative units.
Calendar Management
Instead of maintaining separate calendars (work, personal, etc.), consolidate everything into one master calendar.
Data Entry / Web Researcher
Transferring information from paper documents, forms, or other sources into digital spreadsheets, databases or software.
Email Management
It involves scheduling important meetings with clients via email, ensuring clear and concise communication.
PROOF OF STATEMENT
Alexis Tolpa
"Andrei has an incredible eye for detail. He consistently provides accurate reports and masters complex accounting with ease. A reliable professional who values integrity and precision."
Sarah D.
"Andrei is a game-changer. He doesn't just do the books; he streamlines processes and resolves critical technical issues efficiently. She saved our team hours of work!"
Mark Santos
"The perfect blend of technical expertise and reliability. Andrei tackles every challenge with a calm, analytical mind. He makes any operation more efficient and transparent."
Lea Ramos
"I’m impressed by Andrei's ability to simplify complex data. She solved our synchronization errors and organized our files perfectly. Truly a technical and financial asset."
Kevin L.
"Whether it's auditing, data management, or technical support, Andrei delivers excellence. He is a fast learner and a very reliable collaborator on any project."
Grace T.
"Trust is vital in accounting, and Andrei has earned ours completely. His transparency and accuracy in handling accounts are truly commendable. A top-tier professional."