Hunting for a new confidant ? Don't fret anymore cause I'm here! I'm Arvelin T. Jumalon but you can call me Arvz. 28 years of age from Tangub City, Misamis Occidental, Philippines.
A dedicated and adaptable professional with extensive experience in creating organized, engaging, and client-focused environments. With a strong background in education and communication, I bring a unique combination of administrative efficiency, interpersonal skill, and problem-solving ability to my role as a virtual assistant.
I pride myself on being proactive, reliable, and compassionate—a professional who values clear communication and long-term relationships. My goal as a virtual assistant is to help clients stay organized, productive, and focused on their priorities by providing high-quality administrative and operational support.
Northwestern Mindanao State College of Science and Technology
Managed multi-channel customer support (email, chat, phone, SMS, social media) in a centralized platform. Resolved inquiries and issues efficiently using automation tools to improve response time. Processed orders, refunds, and subscription updates with accuracy. Handled billing inquiries and payment-related concerns. Monitored transactions to ensure proper order fulfillment. Used Gorgias and Checkout Champ to streamline support operations.
Maintain updated records, promptly check and reply to emails, prepare delivery receipts, and handle incoming and outgoing calls.
Teaching individuals of all ages, from children to adults, hailing from various countries such as Vietnam, Taiwan, and primarily Japan, while utilizing their dedicated teaching portal.
Teaching Chinese students, ranging from children to adults through their dedicated teaching platform.
Create, curate, and manage written content tailored to a variety of platforms and audiences. In addition to writing, of
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Managed multi-channel customer support and resolved inquiries related to orders, refunds, billing, and shipping.